Attractions Manager
About The Position
The Attractions Manager oversees the guest experience and operations for bowling, arcade, glow golf, and cinema/projection areas. The role helps run the floor to elevate the guest experience and maintain guest satisfaction, speed of service, and cleanliness in the main lobby, bathrooms, and theaters. The manager trains and develops Team Members, supports growth planning with the Training & Guest Service Manager and Assistant General Manager, and participates in company leadership programs and weekly calls. The role also supports redemption inventory and stockroom operations, ensures arcade games and projectors are serviced, maintained, and cleaned, and troubleshoots and repairs equipment. Responsibilities include providing IT support for POS software, VOIP phones, and merchant processing hardware, and maintaining the theater’s projection, audio, and video hardware.
Requirements
- 1–2 years of leadership experience.
- Personable but professional demeanor.
- Strong organizational and time-management skills with excellent attention to detail.
- Ability to work in a fast-paced environment and solve problems effectively.
- Proven leadership, communication, and negotiating skills.
- Initiative as a self-starter; integrity and ability to work as a team player.
- Exceptional communication, writing, and interpersonal skills, and an ethical mindset.
- High emotional intelligence, including self-awareness, collaboration, attentive listening, empathy, conflict de-escalation, adaptability, and good judgment.
- Computer literacy and ability to learn new software programs and applications easily.
- High school diploma or GED required.
- Ability to lift 35 pounds.
Responsibilities
- Oversee guest experience and operations for bowling, arcade, glow golf, and cinema/projection areas.
- Assist in running the floor to maintain guest satisfaction, speed of service, and cleanliness in the main lobby, bathrooms, and theaters.
- Train and develop Team Members across attractions areas.
- Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for Team Members.
- Assist with orders, inventory, replenishment, and functionality of redemption stockrooms and redemption arcade floor rooms.
- Participate in company leadership programs and weekly calls.
- Ensure arcade games and projectors are regularly serviced, maintained, and cleaned.
- Troubleshoot and diagnose arcade game and projector issues, compile necessary part orders, and complete mechanical, electrical, hardware, and software repairs.
- Provide IT support for POS software, VOIP phones, and merchant processing hardware.
- Maintain theater projector, audio, and video system hardware.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
