Attractions Manager

FatCats•Saratoga Springs, UT

About The Position

The Attractions Manager oversees guest experience and operations across bowling, arcade, glow golf, and cinema/projection areas. The role helps run the floor to improve guest experience, satisfaction, and speed of service while maintaining cleanliness in the main lobby, bathrooms, and theaters. The manager trains and develops Team Members and partners with the Training & Guest Service Manager and Assistant General Manager on team-member growth plans. The role also supports orders, inventory, replenishment, and functionality for redemption stockrooms and arcade floor rooms; participates in leadership programs and weekly calls; and ensures arcade games and projectors are serviced, maintained, and cleaned. Responsibilities include troubleshooting and diagnosing arcade-game and projector issues, identifying parts to order, and completing mechanical, electrical, hardware, and software repairs. The manager provides IT support for POS software, VOIP phones, and merchant processing hardware, and maintains theater projector, audio, and video-system hardware. The stated salary range is $50,000 to $60,000.

Requirements

1–2 years of leadership experience.
Personable but professional demeanor.
Strong organizational and time-management skills with excellent attention to detail.
Ability to work well in a fast-paced environment and solve problems effectively.
Proven leadership, communication, and negotiating skills.
Initiative as a self-starter, integrity, and ability to work as a strong team player.
Exceptional communication, writing, and interpersonal skills, and an ethical mindset.
High EQ, self-awareness, ability to collaborate, listen attentively, empathize, defuse conflict, adapt, and demonstrate good judgment.
Computer literacy and ability to learn new software programs and applications easily.
High school diploma or GED required.
Ability to lift 35 pounds.

Responsibilities

Oversee guest experience and operations for bowling, arcade, glow golf, and cinema/projection areas.
Help run the floor to elevate guest experience, maintain guest satisfaction and speed of service, and ensure cleanliness of the main lobby, bathrooms, and theaters.
Train and develop Team Members in all attraction areas.
Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members.
Assist with orders, inventory, replenishment, and functionality of redemption stockrooms and redemption arcade floor rooms.
Participate in company leadership programs and weekly calls.
Ensure arcade games and projectors are regularly serviced, maintained, and cleaned.
Troubleshoot and diagnose issues with arcade games and projectors, compile necessary parts orders, and complete mechanical, electrical, hardware, and software repairs.
Provide IT support for POS software, VOIP phones, and merchant processing hardware.
Maintain theater projector, audio, and video-system hardware.