Attractions Manager

FatCats•Saratoga Springs, UT

1d•Onsite

About The Position

Oversee the Guest Experience & Operations side of our Attractions areas: Bowling Operations, Arcade Operations, Glow Golf Operations, and Cinema/Projection Operations. This role involves assisting in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service, and cleanliness of the main lobby, bathrooms, and theaters. The position also includes training and developing Team Members in all attraction areas, partnering with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members, and assisting with orders, inventory, replenishment, and functionality of redemption stockrooms and arcade floor rooms. The role requires participation in company's leadership programs and weekly calls, ensuring all arcade games and projectors are regularly serviced, maintained, and cleaned. Responsibilities also include troubleshooting and diagnosing issues with arcade games and projectors, compiling necessary part orders, and completing mechanical, electrical, hardware, and software repairs. Additionally, the role provides IT support for POS software, VOIP phones, and merchant processing hardware, and maintains all hardware elements of theater projectors, audio, and video systems.

Requirements

1-2 years of leadership experience.
Personable but professional demeanor.
Strong organizational and time management skills with excellent attention to detail.
Ability to work well in a fast-paced environment and problem-solve effectively.
Proven ability in leadership, communication, and negotiating skills.
Self-starter with integrity and strong team player mentality.
Exceptional communication, writing, and interpersonal skills.
Ethical mindset.
High EQ with self-awareness, ability to collaborate, listen attentively, empathize, defuse conflict, show adaptability, and demonstrate good judgment.
Computer literate with ability to learn new software programs and applications easily.
High School Diploma or GED (required).
Able to lift 35 pounds.

Responsibilities

Oversee Guest Experience & Operations for Bowling, Arcade, Glow Golf, and Cinema/Projection.
Elevate guest experience, maintain guest satisfaction, speed of service, and cleanliness.
Train and develop Team Members in all attraction areas.
Partner with management to develop growth plans for team members.
Manage inventory, replenishment, and functionality of redemption stockrooms and arcade floor rooms.
Participate in company leadership programs and weekly calls.
Ensure regular servicing, maintenance, and cleaning of arcade games and projectors.
Troubleshoot and repair mechanical, electrical, hardware, and software issues with arcade games and projectors.
Provide IT support for POS software, VOIP phones, and merchant processing hardware.
Maintain theater projectors, audio, and video systems.