Attorney Network Coordinator

Fiserv • Marietta, GA

9d

About The Position

As an Attorney Network Coordinator, you will support the management and oversight of Fiserv’s network of external collection attorneys and law firms. You will coordinate account placements and legal recovery activities, monitor law-firm performance and service-level expectations, and help ensure accurate, timely, and compliant handling of accounts throughout the legal recovery process. You will serve as a key liaison between internal business partners and network law firms while supporting attorney onboarding, performance management, reporting, account reconciliation, invoice review, and ongoing network operations.

Requirements

• High school diploma or equivalent.
• 2–4 years of experience in debt collections, paralegal services, legal operations, mortgage default operations, recovery operations, or legal vendor coordination.
• Experience managing or coordinating case files, accounts, vendors, or legal workflows.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and meet established deadlines and SLAs.
• Strong written and verbal communication skills, including the ability to interact professionally with attorneys, law firms, and internal partners.
• Strong working knowledge of Microsoft Excel.
• Ability to review data, identify discrepancies, maintain accurate records, and resolve issues in a timely manner.
• Experience handling confidential or sensitive account and legal information appropriately.
• Must currently possess valid and unrestricted U.S. work authorization. Candidates requiring sponsorship now or in the future, including individuals with temporary visas, will not be considered.

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Legal Studies, Criminal Justice, Finance, or a related field.
• Paralegal certificate or prior paralegal/legal support experience.
• Experience working directly with collection attorneys, law firms, attorney networks, collection agencies, or legal recovery operations.
• Familiarity with creditors’ rights and the complaint-to-judgment lifecycle.
• Knowledge of judgment enforcement, garnishments, and other post-judgment recovery activities.
• Familiarity with federal debt collection regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Understanding of judicial and non-judicial collection processes.
• Experience with legal tracking software, collection systems, attorney portals, or agency-management platforms.
• Experience with vendor performance management, scorecards, or SLA monitoring.
• Experience reviewing legal invoices, court costs, contingency fees, or other vendor expenses.
• Background in financial services, banking, lending, collections, or recovery operations.

Responsibilities

• Coordinate referral and placement of delinquent accounts and judgment-enforcement matters with approved network law firms.
• Manage onboarding of new attorneys and law firms, ensuring they understand and comply with company policies, procedures, and service expectations.
• Maintain an understanding of Legal Services Agreements and monitor law-firm performance against established requirements and SLAs.
• Track legal milestones, including complaints filed, judgments obtained, garnishments, and other recovery activities.
• Hold regular performance discussions with active network firms to support accountability, strong partnerships, and recovery performance.
• Review and securely route legal documents, affidavits, media requests, and cost or fee approval requests to network attorneys.
• Review, audit, and process attorney fees, court costs, contingency fees, and other legal expenses in accordance with established fee schedules.
• Reconcile information between internal collection systems and external attorney portals to maintain accurate account and inventory records.
• Serve as a liaison for network firms regarding account discrepancies, direct payments, cease-and-desist notifications, debt-validation requests, and other account inquiries.
• Maintain accurate reporting and documentation related to placements, legal activity, attorney performance, and account status.
• Identify and escalate performance, compliance, operational, or account concerns as appropriate.
• Support continued development and expansion of the attorney network as business needs evolve.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program recognizing peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED