Attorney Network Coordinator II (On-site)

Newrez•Tempe, AZ

5d•Onsite

About The Position

The Attorney Network Coordinator II will work closely with the Attorney Network Manager to ensure Default Network (Bankruptcy/Foreclosure) firms are following Newrez’s vendor expectations and processes. This role acts as a liaison between firms and business units, maintains a designated inbox for firm inquiries and escalations, and is responsible for performance oversight of the Default Network. This includes reviewing monthly performance scorecards, issuing Corrective Actions, and daily review of Vendor Scorecard Tasks. The role also manages the ANC worklist, assists with firm onboarding/offboarding, and collaborates with Attorney Risk Management for due diligence. Additionally, the Coordinator ensures Legal Services Agreements are executed and maintained, coordinates training sessions, and assists in resolving escalated issues by scheduling and facilitating meetings between vendors and business units. The position also involves requesting system access and following up on GSE compliance tasks for FreddieMac and FannieMae.

Requirements

Bachelor’s degree required.
Strong organizational and communication skills required.
Advanced project management skills.
Must be flexible to changing priorities, project scopes, and deadlines.
Highly proficient in MS Office package, including Excel, PowerPoint, and Visio.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

Legal experience is a plus.
Previous experience with default mortgage servicing is preferred.
Corporate event planning knowledge and experience.
Knowledge of corporate AR processes.

Responsibilities

Act as a liaison between firms and business units (Bankruptcy/Foreclosure).
Maintain the designated inbox and field questions from firms, general requests for information and escalations.
Responsible for performance oversight of Default Network, review of monthly performance scorecards and issuing of Corrective Action in accordance with Performance Management Policy.
Daily review and decision of Vendor Scorecard Tasks (rebuttals) from firms.
Responsible for ANC worklist including working bill backs and firm transfers, as needed.
Assist the Attorney Network Manager with the onboarding, expansion and termination of firms, as necessary.
Work closely with Attorney Risk Management (aka Vendor Management) for yearly due diligence documentation for firms.
Ensure that all the vendor Legal Services Agreements are executed biennially by the Attorney Firms and securely housed in accordance with SMS’s Records Retention policy.
Coordinate training sessions conducted by the Firms for both Foreclosure and Bankruptcy.
Assist the Attorney Network Manager in handling attorney/vendor level issues escalated to the department either internally or externally.
Schedule and facilitate meetings with attorney/vendors and business units to identify and resolve gaps in process.
Request or provide system access to YARDI – P260 and PAID (FHLMC) reimbursement system.
GSE Compliance FreddieMac monthly ADR as needed follow up with firm on outstanding tasks.
FannieMae monthly DRA as needed follow up with firm on outstanding tasks.
FreddieMac RPA monthly exception review with firm.
Performs related duties as assigned by management.