Attendee Support Specialist

Opus Agency

7d•$62,000 - $66,000•Hybrid

About The Position

The Attendee Support Specialist is responsible for assisting and executing tasks related to event registration customer service, which includes answering and directing incoming calls, email, and online chat from attendees, clients, hotels, and team members, pulling reports and other projects as assigned.

Requirements

2-3+ of experience in a relevant role is required.
Proven experience in accurately and efficiently assisting event attendees in issue resolution.
Strong critical thinking, analytical, organizational, and problem-solving skills.
Ability to effectively prioritize and manage multiple projects, events, and competing deadlines in a fast-paced environment.
Excellent verbal and written communication skills, including active listening and professional presentation.
Demonstrates professionalism through communication, responsiveness, reliability, and appearance.
Ability to adapt quickly to changing priorities, short timelines, and frequent interruptions.
Maintains a high level of confidentiality and professionalism when handling sensitive information.
Strong project management skills with the ability to work independently and collaboratively with employees, clients, and vendors.
Demonstrates resourcefulness and initiative, including the ability to self-direct learning and development with support from peers and managers.
Ability to quickly learn and navigate new systems, tools, and platforms.
Proficiency in Microsoft Office Suite, including Outlook, Excel, and OneNote.
Ability to interpret and apply written and verbal instructions, adapting to varying situations and levels of complexity.

Nice To Haves

Preference for experience in technical customer service using the following tools: Cvent, Rainfocus, Stova (Aventri, eventcore, MeetingPlay), and Swoogo.
Bachelor’s degree from a four-year institution is preferred.
Advanced Excel and spreadsheet experience strongly preferred.

Responsibilities

Utilizes event operations knowledge and historical expertise to efficiently resolve attendee issues and provide appropriate solutions independently.
Delivers exceptional customer service to attendees, clients, vendors, and internal team members through phone, email, and other support channels.
Maintains thorough knowledge of event details, registration platforms, customer service tools, and housing and revenue department processes.
Provides recommendations and support for customer service best practices and process improvements.
Assists in streamlining Attendee Support team resources and documentation, particularly for large-scale events.
Completes assigned tasks and projects in support of event leads and project managers.
Organizes, communicates, and relays information effectively using company tools and resources.
Participates actively in event team, attendee support, and department meetings.
Handles all proprietary and confidential information with discretion and professionalism.
Identifies opportunities for operational improvement and takes ownership of enhancing processes, resources, and team documentation.

Benefits

Full time position
Opportunities for growth and development
Health & Dental Insurance (choice of plans)
100% Employer paid short-term disability and life insurance
Opportunity to elect additional life insurance and LTD insurance at employee expense
Paid parental leave
Opportunity to contribute pre-tax dollars to flexible spending accounts
401(K) with employer match
Flexibility in work schedules
Generous time off