Attendee Data Coordinator

First Global Management Services, Inc. • New York, NY

8h • Remote

About The Position

The Attendee Data Coordinator will support meeting planners in managing attendee registration for conferences and events, ensuring the smooth execution of data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. The Coordinator will assist in the development, testing, and management of event communications and online registration, as well as supporting attendees throughout the registration process. Additionally, the role provides administrative support to the broader Attendee Data Management team as needed. Domestic travel required.

Requirements

• Bachelor's Degree Preferred
• 1-2 years of experience in Attendee Data Management and Event Technology including entry level meeting planning and coordination
• Advanced knowledge of Microsoft Excel
• Prior experience with other event platforms such as Cvent, StarCite, Eventbrite, etouches or other registration website platforms is a plus
• The individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as a customer support or help desk representative is preferred
• Able to manage multiple projects simultaneously
• Good written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events
• Good communicartion with team or clients; some degree of empathy
• Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary
• Requirement to be onsite at domestic events, and may require international travel when necessary
• Requires the ability to lift / move up to 30 pounds when necessary

Nice To Haves

• Prior experience with other event platforms such as Cvent, StarCite, Eventbrite, etouches or other registration website platforms is a plus
• prior experience as a customer support or help desk representative is preferred

Responsibilities

• Work with event planners on overall registration management for a high volume in-person, hybrid and virtual corporate events
• Database management to ensure consistency of information, accurate data, inputting when required, generating lists and analysis upon request
• Assist in the development, editing, testing and management of online registration and event communications such as save-the-dates, invitations, reminders, confirmations, surveys, etc.
• Assist attendees and stakeholders with any questions regarding registration
• Diligent handling of confidential invitee data, ensuring information is consistent and accurate and following compliance guidelines of handling sensitive information (PII)
• Generating attendee lists upon request
• Responding to all client email within agreed upon SLAs
• Assist event planners in contacting attendees for required information, gift sizes, contact information, transportation details, overnight accommodation requirements, data points etc.
• Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where needed
• Packing, ordering and shipping event supplies – maintain a shipping grid and track deliveries
• Manage post-event attendee reporting
• Pre-event and day-of support during execution of events/conferences; travel and on-site management for in-person meetings as needed
• Supporting other members of the department with mailings, onsite assistance, ad hoc projects, etc.

Benefits

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level