Attendant Room InterContinental Hotel and Conference Center
About The Position
As a Room Attendant, you will ensure that our rooms and suites are always fresh and welcoming for our guests. You will create a haven for them to escape and relax in, or get some last-minute work done. You will make sure our rooms are always at their best, making each room special and memorable for guests. You will be happy to help guests with requests such as a toothbrush or directions. You will keep your supervisor updated on room service progress and alert them to any repairs needed. You will follow established safety procedures at all times and wear protective equipment when needed. You will be organized, keep on top of supplies and amenities, and try to minimize waste. You will reunite lost items with their owners and log any lost and found property. You will wear your uniform with pride. You will also perform other ad-hoc duties as needed, monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. You will report, turn in, and/or log all lost and found items according to established procedures. You will work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. You may regularly assist with deep cleaning projects, have turndown duties, or assist with other duties as assigned.
Requirements
- Physical fitness is important as the role requires being on your feet most of the day.
- Ability to lift up to 50 pounds / 23 kilograms and/or push/pull heavy objects.
- Willingness to bend and kneel to complete activities.
- Literacy skills including reading, writing, and basic math.
- Flexibility to work various shifts, including nights, weekends, and holidays.
Responsibilities
- Ensure rooms and suites are clean, fresh, and welcoming for guests.
- Make rooms special and memorable for guests.
- Assist guests with requests such as toothbrushes or directions.
- Update supervisor on room service progress and report needed repairs.
- Follow safety procedures and wear protective equipment.
- Manage supplies and amenities, minimizing waste.
- Handle lost and found items, logging them according to procedures.
- Maintain a professional appearance by wearing the uniform.
- Perform other ad-hoc duties as required.
- Monitor and control supplies and amenities, minimizing waste within housekeeping.
- Report, turn in, and/or log all lost and found items.
- Collaborate with other departments to ensure quality service.
- Assist with deep cleaning projects.
- Perform turndown duties.
- Assist with other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
