Hotel Room Attendant

Comfort Inn of Utica•Utica, MI

17h•Onsite

About The Position

This is a great opportunity to join our team! Room Attendants are responsible for cleaning guest rooms on a daily basis and impacting guest satisfaction during their stay. This role requires maintaining high standards of cleanliness and presentation in all back-of-house areas and customer areas, performing quality cleaning to meet required standards within set time limits. The position involves various cleaning tasks, restocking supplies, handling linens, reporting maintenance issues, and assisting guests with questions and requests. The company describes its culture as welcoming, friendly, results-oriented with team spirit, customer service-focused, cooperative, and supportive.

Requirements

Must be able to understand the proper use of equipment and chemicals and verbal instructions.
Knowledge of proper cleaning agents handling and safety procedures.
Ability to solve practical problems and come up with reasonable solutions.
Regularly bend, stoop, and stand for prolonged periods of time.
Frequently exposed to cleaning chemicals and fumes.
Must be able to lift a weight of up to 50lbs.
Must be able to see well enough to read reports, drive, and spot debris, hair or fibers on a tile floor.
Must be able to hear well enough to communicate on the phone and in person.
Must be able to stand to clean high areas and vacuum guestrooms.
Must be able to climb three flights of stairs.
Must be able to stoop and kneel for brief to somewhat prolonged periods of time.
Must be able to lift up to 50 pounds.
Military-experienced candidates are encouraged to apply.
Open to applicants who do not have a high school diploma/GED.
A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks).
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
A job for which all ages, including older jobseekers, are encouraged to apply.
Open to applicants who do not have a college diploma.

Nice To Haves

Opportunity to move up within the company.

Responsibilities

Thoroughly clean all assigned rooms to high standards.
Maintain the inventory of every item placed in guestrooms.
Communicate the status of cleaned rooms to the Housekeeping Director or Supervisor.
Report any lost and found items to the Housekeeping Director immediately, listing the room number or area where the item was found.
Report any damaged or missing items to the Maintenance Director and the Housekeeping Director.
Report any stay information, such as no luggage in a stay-over room, excessive cleaning required or damage in the rooms, evidence of smoking in the room, etc., to the Housekeeping Director.
Use all hotel-authorized cleaning products properly and in accordance with MSDS guidelines.
Follow proper key security procedures.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.
Follow proper handling procedures for dirty rags/linens.
Restock and maintain housekeeping cart.
Assist Guests with questions and requests.
Adhere to proper grooming and dress codes for the department.
Able to carry out hotel emergency procedures.
Perform all other duties as directed, developed, or assigned.
Arrive for an assigned shift on time.
Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas.
Perform quality cleaning to meet the required standards within set time limits.
Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or carpet cleaners.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
Dust and polish furniture and equipment.
Keep storage areas and carts well-stocked, clean, and tidy.
Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
Sort clothing and other articles, load washing machines, and iron and fold dried items.
Sort, count and mark clean linens, and store them in linen closets.
Report any maintenance issues immediately to Housekeeping Director, including all furniture, fittings, and equipment.
Complete all assigned tasks, such as wiping down closet shelves, cleaning curtains and dusting lampshades, wiping down entry and bathroom doors, high dusting, etc.
Responsible for disposal of trash, waste, and other materials.
Pick up ground litter in the hallways, stairwells or elevator as seen.
May perform other duties as requested by the Housekeeping Director.