Attendant Room

IHG•Fort Hood, TX

6d•$15 - $17

About The Position

The Room Attendant ensures guest rooms meet hotel standards while making them special and memorable for guests. The role includes assisting guests, communicating room-service progress and repair needs to a supervisor, following safety procedures, maintaining supplies and amenities while minimizing waste, and handling lost-and-found property according to established procedures. The attendant works with the housekeeping team and other departments to deliver excellent quality and service. Duties may also include deep-cleaning projects, turndown service, and other assigned or ad-hoc tasks. This is a physically active role that involves being on your feet for much of the day, occasional lifting or pushing/pulling of heavy objects, and bending or kneeling. The role may require working nights, weekends, and holidays.

Requirements

Fitness for a physical role that involves being on one's feet for most of the day.
Ability to occasionally lift items up to 50 pounds (23 kilograms) and/or push or pull heavy objects.
Ability to bend and kneel to complete some activities.
Reading, writing, and basic math skills.
Flexible attitude toward shifts, including possible nights, weekends, and holidays.

Responsibilities

Maintain guest rooms according to hotel standards and help make them memorable for guests.
Assist guests with requests, such as providing a toothbrush or directions.
Keep the supervisor informed about room-service progress and report repairs needed.
Follow established safety procedures and wear protective equipment when needed.
Monitor supplies and amenities, stay organized, and minimize waste in housekeeping areas.
Report, turn in, and/or log lost-and-found items according to established procedures.
Work as part of a team and communicate with other departments according to hotel procedures.
Assist with deep-cleaning projects as needed.
Perform turndown duties as needed.
Perform other assigned or ad-hoc duties.