Attendance SPOC

Ford Motor • Chicago, IL

1d • Onsite

About The Position

As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best. In this position, you will serve as the subject matter expert (SME) for attendance management, FMLA, Medical Leaves of Absence (MLOA), and related compliance programs. Your expertise will directly support line managers, ensure regulatory compliance, and contribute to a fair and consistent employee experience. This role builds the specialized knowledge and analytical capabilities that are essential foundations for HR Business Partner and HR management positions. This position is ideal for detail-oriented professionals who thrive on mastering complex policy areas while building strong stakeholder relationships and problem-solving skills.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Legal Studies, or related field required
• Equivalent combination of education and relevant work experience may be considered
• Knowledge of FMLA, ADA, workers' compensation, and leave administration regulations
• Familiarity with collective bargaining agreements and labor relations practices
• Experience using HRIS systems and timekeeping software (e.g., Oracle, SAP, Workforce One, Kronos)
• Exposure to employee relations, conflict resolution, or HR investigations
• Experience in manufacturing plant or distribution center environment
• This role requires onsite presence at Chicago Assembly Plant to fulfill job responsibilities and build relationships with plant leadership and employees.
• Involves occasional (defined as one-third or less of the time) lifting of no more than 10 pounds at a time.
• Work is performed primarily in a seated position and entails no significant stooping, standing, or climbing.
• Many responsibilities require good use of the hands and fingers for repetitive hand-finger actions.
• Working conditions occur within low to moderate noise levels related to the use of standard office equipment.
• Flexibility to work varied shifts including mornings, evenings, and weekends depending on plant operational needs.
• Primary schedule is Friday and Saturday 5:00 am - 3:30 pm and Sunday and Monday 4:00 pm - 2 :30 am but will need to be able to support other shifts as needed.
• Attention to Detail and Accuracy
• Compliance and Regulatory Knowledge
• Data Analysis and Reporting
• FMLA and Leave Administration
• HRIS and Timekeeping Systems
• Interpersonal Communication
• Microsoft Excel (Advanced)
• Policy Interpretation and Application
• Problem Solving and Root Cause Analysis
• Stakeholder Management
• Subject Matter Expertise Development
• Union/Labor Contract Administration

Responsibilities

• Ensure accurate and compliant administration of FMLA, MLOA, bereavement, and other leaves of absence in accordance with National Agreement, company policy, local contractual agreements, and applicable regulations
• Serve as Subject Matter Expert (SME) for line management on NAP policies, FMLA regulations, and attendance program interpretation
• Conduct and document corrective action discussions for chargeable absences, notification failures, and tardiness in partnership with supervisors
• Accurately document outcomes of corrective action hearings and disciplinary processes
• Monitor and follow up with line management to resolve open NAP, tardiness, and leave-related issues
• Audit and correct Time Worked/Off System (TWOS) coding for attendance and tardiness
• Maintain all required documentation related to FMLA administration and ensure compliance with recordkeeping requirements
• Assist in the 5-day quit process for job abandonment cases
• Act as primary point of contact for employees regarding FMLA inquiries, leave status communications, and return-to-work coordination
• Coordinate with local medical department to ensure smooth processing of medical leaves and fitness-for-duty evaluations
• Build trusted relationships with line managers by providing expert guidance on complex attendance and leave situations
• Partner with supervisors to coach effective attendance conversations that balance compassion with accountability
• Collaborate with HR colleagues on employee lifecycle transactions involving leave administration (separations, reinstatements, transfers)
• Run and analyze attendance-related reports including AWOL, ART, Late Reports, and leave utilization trends
• Create data visualizations and presentations tailored for diverse audiences (line supervisors, plant leadership, union representatives)
• Clean and update employee attendance and discipline records to ensure data integrity
• Identify patterns in attendance data and recommend proactive interventions to reduce absenteeism
• Apply root cause corrective action (RCCA) methodologies to identify and recommend opportunities to streamline attendance processes
• Participate in continuous improvement initiatives to enhance HR service delivery and employee experience
• Perform general administrative tasks including filing, document organization, and front-desk coverage as needed
• Support HR team with employee data audits and HRIS system integrity checks
• Participate in cross-functional HR projects to gain exposure to recruiting, onboarding, compensation, and employee relations
• Attend employee relations meetings and union-management discussions to develop broader labor

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level