ATM Product Representative

F.N.B. Corporation•Pittsburgh, PA

1d•Onsite

About The Position

This position is primarily responsible for assisting the ATM Product Manager with fleet management, researching billable calls, helping with invoicing, and helps with vendor oversight. The incumbent will provide the highest quality of service to vendors/customers.

Requirements

High School or GED
1 year of job-related experience
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Detail-oriented
Ability to work and multi-task in a fast paced environment
Only candidates who are legally authorized to work in the U.S. will be considered.

Responsibilities

Assist ATM Product Manager with keeping the ATM fleet available within established Company guidelines.
Initiates service calls to the appropriate vendor and monitors thoroughly until completion.
Verify the Cash Vendor's activities to ensure timely and compliant replenishment of all ATMs in accordance with Company Policy.
Addresses ATM concerns by engaging in discussions with the branch or initiating a service call with the appropriate ATM vendor.
Coordinates with ATM technicians, either from the ATM vendor or cash vendor, on daily ATM conditions to optimize availability across the entire ATM fleet.
Checks and verifies cash availability in the ATMs on a daily basis to prevent service lapses due to an out of cash condition.
Conducts a monthly review of billable calls with all pertinent vendors to ensure the accuracy of billable charges.
Conducts a weekly review of all ATA data, ensuring prompt mitigation of any out-of-compliance conditions.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.