ATM Technician

Brinks • Knoxville, TN

22h • Onsite

About The Position

The Brink’s Company is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. They serve financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations across 52 countries. Brink's fosters an engaged culture that values diverse backgrounds, ideas, and perspectives, aiming to build a sense of belonging where all employees feel respected, safe, and valued, and providing equal opportunity to participate and grow. The Vantage Technical Services division is hiring an ATM Technician in the Knoxville, TN area. This role involves all aspects of ATM operations, including programming, assembly, repair, cash loading, and installation. The ideal candidate will be detail-oriented, possess excellent customer service skills, and have experience in ATM service and/or cash operations. The position operates in a fast-paced, dynamic, and challenging environment, requiring a passionate individual who is accepting of change and constantly looking to influence the company's future outlook.

Requirements

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
• Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Situational Awareness - Being aware of what is happening around you in terms of where you are, where you are supposed to be, and whether anyone or anything around you is a threat to your health and safety.
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• High School diploma or equivalent required
• Must be at least 21 years of age
• Ability to prioritize and complete assignments in a timely and accurate manner
• Clean driving record and a valid driver’s license
• Demonstrated ability to maintain confidentiality relating to sensitive information
• Must be willing to work some overtime, weekends, and holidays if needed
• Knowledge of Microsoft Suite to include Outlook, Word and Excel
• Ability to use a mobile device for reporting activity during the day.

Nice To Haves

• Experience with ATM's preferred
• Working knowledge of PAIReports a plus

Responsibilities

• Make on-site visits to locations to repair or install ATM equipment
• Program ATM’s unassisted or with assistance from Technical Support
• Repair and Test ATM parts
• Install, repair or replace ATM signage in customer locations
• Document activities within the PAI system
• Perform preventative maintenance on ATMs as assigned.
• Managing parts inventory on assigned service vehicle.
• Driving vehicles from a minimum of 5 days per week, in accordance service calls as they are dispatched/assigned.
• Other field and service work as business needs present themselves, within your scope of practice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees