ATM Strategy – ATM Analytics Business Intelligence Specialist

SECU•Raleigh, NC

8d•Onsite

About The Position

SECU is seeking a Business Intelligence Specialist to support the ATM Strategy team as we define and implement enhanced member experiences and backend processes to the SECU ATM fleet. As a Business Intelligence Specialist, you will provide analytics and insights to the ATM Strategy team to identify trends and assist in data-driven strategic decisions. You will need to blend your critical thinking, creativity, and storytelling to develop data visualization and actionable insights.

Requirements

Bachelor’s Degree with 3 years’ minimum experience working in analytics, preferably in the financial services industry.
OR Associate’s degree with 5 years minimum experience working in analytics, preferably in the financial services industry.
Strong analytical, critical thinking, financial, and decision-making skills. Ability to take complex data sets and deliver concise recommendations.
Technical knowledge and understanding of ATM, ITM and TCR landscapes preferred.
Advanced proficiency in technology applications such as Microsoft Office software products.
Experience in the application of statistical methods, mathematical techniques, forecasting, and cost benefit analysis along with related analytical tools (JMP, SPSS, SQL, SAS, Power BI).
Experience managing multiple priorities independently and/or in a team environment to achieve goals.
Strong and effective communication skills, both written and verbal. Skilled at presenting findings and conclusions clearly and concisely.

Nice To Haves

Technical knowledge and understanding of ATM, ITM and TCR landscapes preferred.

Responsibilities

Drive the strategic direction of the ATM network by translating member-driven data into actionable business plans.
Present high-level operational visibility to stakeholders and leadership using the "ATM at a Glance" performance framework.
Work with the Data Analytics teams to build and evolve transactional dashboards to monitor member-driven data and analyze overall network volume trends.
Develop diverse customer-view profiles to analyze how different demographics interact with the ATM network.
Track key performance indicators (KPIs) and Failed Client Interactions (FCI) to help identify and target operational gaps.
Analyze geographic and demographic data to recommend new ATM placements, relocations, or asset consolidations.
Assess "on-us" versus "off-us" transaction ratios to determine the strategic value of specific machines.
Perform benchmarking analysis across deposit per transaction (DPT), fleet sizes, market landscape, cash usage, and transactional trends.
Calculate ATM profitability by measuring surcharge and interchange revenues against total operating costs.
Evaluate fleet "cost-to-income" ratios to identify operational inefficiencies and optimize cash replenishment or maintenance schedules.
Monitor service downtime and transaction failure rates to recommend impactful hardware or software upgrades.
Track mobile ATM vehicle activities and take lead in coordinating critical deployment logistics for disaster relief efforts.