Athletic Trainer/DME Field Service Rep (Worcester, MA)

Enovis•Worcester, MA

17d•Onsite

About The Position

Enovis is seeking a patient-focused Field Service Representative to join its Field Services Team in Worcester, Massachusetts. The role supports patient care in orthopedic settings and involves helping patients use prescribed orthopedic products, including soft goods, functional bracing, and bone growth stimulators. The representative serves patients and healthcare professionals, manages inventory and benefit verification, and acts as a liaison among customers, Enovis, and the Sales Team. Care may be provided in physician offices, hospitals, patient homes, and clinics. The position requires travel to various locations using personal transportation, up to 20% of the time; overnight travel is not required. The role may involve exposure to airborne and bloodborne pathogens and frequently requires lifting or moving up to 20 pounds.

Requirements

At least 2 years of direct patient care experience, preferably in orthopedics, physical therapy, athletic training, or a related area.
Demonstrated patient care experience.
Bachelor’s degree in a related field.
Must satisfy third-party credentialing and screening requirements for access to hospital accounts.
Valid driver’s license and current automobile insurance.
Must already have full-time work authorization in the United States without requiring employment visa sponsorship, now or in the future.
Ability to frequently lift and/or move up to 20 pounds.
Willingness to travel up to 20% of the time; overnight travel is not required.

Nice To Haves

Active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or a related professional credential.
Experience in an orthopedic, physical therapy, or athletic training environment.

Responsibilities

Apply orthopedic soft goods, functional bracing, bone growth stimulators, and other Enovis products prescribed by healthcare providers; educate patients on their appropriate use and care.
Provide routine customer service to patients, physicians, physician assistants, and other clinical staff.
Manage inventory and participate in required audits.
Verify patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
Serve as a liaison between the customer, Enovis, and the Sales Team.
Comply with Enovis Compliance and Ethics Programs, OIG and government healthcare regulations, clinic and hospital policies and procedures, and HIPAA requirements.
Visit various service locations using personal transportation.