Athletic Trainer/DME Field Service Rep (Worcester, MA)

Enovis•Worcester, MA

18d•Onsite

About The Position

Enovis is seeking a dedicated Field Service Representative in Worcester, Massachusetts, to provide patient care in an orthopedic setting. The role supports the Field Services Team and involves helping patients use prescribed orthopedic products and supporting clinicians and other customers. The representative serves as a liaison among customers, Enovis, and the Sales Team, while following company, healthcare, and privacy requirements. The position provides care in physician offices, hospitals, patient homes, clinics, and other locations, and requires travel to various locations using personal transportation. Travel may be up to 20% of the time; overnight travel is not required.

Requirements

At least 2 years of direct patient care experience, preferably in orthopedics, physical therapy, athletic training, or a related setting.
Demonstrated patient care experience.
Bachelor’s degree in a related field.
Must satisfy third-party credentialing and screening requirements for access to hospital accounts.
Valid driver’s license and current automobile insurance.
Must already have full-time work authorization in the United States without requiring employment visa sponsorship, now or in the future.
Must frequently lift and/or move up to 20 pounds.
Able to travel up to 20% of the time and visit various locations using personal transportation.

Nice To Haves

Active Athletic Training licensure, Board of Certification (BOC), American Board for Certification Certified Fitter-orthotics (CFo), Physical Therapy Assistant certification (PTA), or a related professional credential.

Responsibilities

Apply orthopedic soft goods, functional bracing, bone growth stimulators, and other Enovis products prescribed by healthcare providers, and educate patients on their appropriate use and care.
Provide routine customer service to patients, physicians, physician assistants, and other clinical staff.
Manage inventory and participate in required audits.
Verify patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
Serve as a liaison between the customer, Enovis, and the Sales Team.
Follow Enovis Compliance and Ethics Programs, OIG and government healthcare regulations, clinic and hospital policies and procedures, and HIPAA requirements.