Athletic Facility Assistant

University of Toronto•Toronto, ON

2d•Onsite

About The Position

The Athletic Facility Assistant is responsible for ensuring the security, safety, and smooth operation of athletic facilities. This role involves monitoring the premises, assisting users, managing equipment, and performing general maintenance tasks. The position also requires providing excellent customer service and supporting facility management. Key duties include checking memberships, performing security rounds, responding to emergencies, and maintaining a safe environment. Customer service involves providing information, resolving conflicts, booking courts, and issuing equipment. General services include managing laundry, maintaining inventory, setting up and dismantling equipment, performing minor repairs, and cleaning work areas. The role also involves liaising with various internal and external stakeholders and assisting with training and operational procedures.

Requirements

Completion of Grade 12 or acceptable equivalent combination of education and experience.
Must successfully complete a current recognized Standard First Aid, AED, and CPR certificate within the probationary period.
A minimum of one year of related experience in a customer service-oriented position.
Familiarity with athletic facilities, equipment and/or programs.
Basic computer skills.
Ability to perform the essential physical functional requirements of the position.
Excellent oral communication skills.
Considerable public relations skills, diplomacy and tact.
Conflict management skills.
Ability to deal calmly with angry or upset individuals.
Basic reading and writing skills.
Ability to exercise good judgment and initiative.
Ability to resolve problems.
Ability to participate effectively within a team.
Understanding of diversity and equity issues.
Demonstrated ability in following written and oral instructions.
Demonstrated ability in dealing courteously and effectively with students, University staff, faculty, the public and team members.
Ability to provide information in a clear and concise manner.

Responsibilities

Check membership cards and approve or deny entry to the facility.
Perform walk-arounds of indoor and outdoor facilities to monitor safety, security, and compliance with regulations.
Report safety, security, and maintenance deficiencies to the supervisor.
Respond to emergency first aid and safety situations.
Perform final rounds and lock-up of buildings, ensuring the facility is cleared of all personnel.
Assume a lead role in maintaining general facility operations in the absence of supervisors.
Provide general information about facilities, schedules, memberships, fees, services, and activities.
Resolve conflicts and unexpected program cancellations.
Book squash and tennis courts.
Issue and receive towels, keys, and athletic equipment.
Maintain a positive professional image.
Serve as front-line reception for complaints, emergencies, and requests for assistance.
Respond to crisis situations requiring independent decision-making.
Provide support to part-time staff.
Liaise with contractors, trades people, police, fire prevention officers, and other personnel.
Prepare laundry for washing, sort soiled laundry, and operate commercial washing and drying machines.
Maintain and operate commercial washers, extractors, and dryers.
Maintain inventory of towels, soap, laundry chemicals, and athletic equipment.
Handle hazardous laundry chemicals safely.
Set up, dismantle, move, and store equipment and furnishings for programs and events.
Perform repairs, cleaning, and preventative maintenance to exercise fitness equipment.
Maintain various logs for inventory, tracking, and maintenance purposes.
Clean lockers, remove inappropriate belongings, and perform light housekeeping tasks in locker rooms.
Perform seasonal locker clean-outs.
Maintain the cleanliness and sanitization of work areas.
Receive and log incoming deliveries.