Athlete Experience Specialist (Toronto)

Brodie Rec League • Toronto, ON

2d • Onsite

About The Position

Athlete Experience Specialists (AES) are the first and last impression of Brodie Rec. League's game night experience. Your role is to create a welcoming, high-energy atmosphere for athletes, fans, and staff while representing the Brodie brand with professionalism and pride. The goal is to make every athlete and fan feel welcome and build a strong sense of community throughout the night. Your presence, energy, and professionalism directly shape how players and fans experience Brodie - making the AES role essential to delivering an unforgettable gameday.

Requirements

• Outgoing, high-energy personality with a natural ability to make people feel welcome
• Strong communication skills and a professional, approachable presence
• Availability for evenings and weekends - game nights are non-negotiable
• Comfort working in a fast-paced, high-energy event environment
• Genuine passion for sports, community, and delivering exceptional experiences
• Must operate as a self-employed individual and be responsible for own tax remittances and HST obligations

Nice To Haves

• Prior experience in events, hospitality, sports, or customer-facing service roles
• Familiarity with or connection to Ottawa's basketball or recreational sports community
• Experience as a player or fan in a competitive rec league setting

Responsibilities

• Greet athletes, fans, and guests as they arrive - set a high-energy, welcoming tone from the moment people walk in
• Check in players efficiently and ensure smooth front-of-house flow throughout the evening
• Answer questions, direct people to the right areas, and resolve minor concerns on the spot
• Support the setup and breakdown of the game night environment to Brodie's standards
• Help maintain energy levels across the gym throughout the full duration of the event
• Contribute to a consistent, premium game night atmosphere at every location
• Represent Brodie League with professionalism, enthusiasm, and pride at all times
• Engage meaningfully with athletes and fans to create a genuine sense of community
• Act as an ambassador for the Brodie brand in all interactions throughout the night

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed