At Your Service Captain, Bellevue Square - Full Time
About The Position
The At Your Service Captain advocates for customers and serves as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, problem-solving, brand loyalty, and driving results through promotional and omnichannel selling initiatives, including Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, the Captain communicates expectations and priorities to colleagues. Advancement opportunities include Sales and Customer Experience Manager. The role leads customer service and assigned tasks, supports store activities, and helps maintain the At Your Service area and back-of-house standards. It also includes opening and closing procedures, processing customer orders, keeping current on services and policies, and educating colleagues on tools used to fulfill customer orders. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
- Resourcefulness and ability to meet changing priorities and deadlines.
- High school diploma or equivalent.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Role-model outstanding customer experiences and provide colleagues with fast feedback on how to improve them.
- Ensure high-level customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Lead colleagues in executing and completing assigned tasks.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in upkeep of the At Your Service area, process customer orders, and maintain back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
- Keep current on updates to services, promotions, and policies.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used to fulfill customer orders.
- Perform applicable sales and support duties.
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
