Seasonal Retail At Your Service Associate, Monterey Del Monte Center
About The Position
The At Your Service Associate supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role involves multitasking, problem-solving, attention to detail, customer service, and flexibility in a fast-paced retail environment. Associates help maintain a clean, organized, inviting shopping and pickup area; support total-store fulfillment and curbside delivery; and contribute to sales goals, loyalty enrollment, and customer relationships. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The posting identifies this as a seasonal role.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices and technology.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide friendly, personalized service in the At Your Service area.
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Assist with total-store fulfillment and use the systems needed to complete transactions.
- Keep pickup and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Complete BOPS orders in a timely manner and support curbside delivery.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
- Share loyalty program benefits, work toward sales goals, and acquire new customers by opening credit accounts.
- Help customers resolve issues, ensure they have what they need, and close interactions with a sincere thank-you.
- Collaborate with and support teammates to improve customer and store results.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
