Seasonal Retail At Your Service Associate, Somerset Collection
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. Associates use the systems needed to complete transactions, keep pickup and return areas organized, and help maintain a clean, inviting shopping space. This customer-facing role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset. Associates welcome and assist customers with genuine hospitality, support sales goals and loyalty programs, and collaborate with colleagues to improve the customer experience. Work schedules vary according to business needs and colleague availability and include weekend shifts; nights, evenings, and holidays may also be required.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices, computers, handheld equipment, and cash registers to process transactions.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Help ensure timely completion and curbside delivery of BOPS orders.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Welcome customers, provide friendly and personalized assistance, and help resolve customer needs and issues.
- Share loyalty program benefits and support acquiring new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
- Collaborate with colleagues and support a welcoming, service-oriented team environment.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
