Seasonal Retail At Your Service Associate, Evansville
About The Position
As an At Your Service Center colleague at Macy’s, you support a seamless and personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help create genuine, welcoming customer interactions, support sales goals and loyalty programs, and keep the At Your Service, pickup, and return areas clean, organized, and inviting. Schedules may include varied shifts and are based on business needs and colleague availability. The position is identified as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make timely, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Adapt to changing priorities, work independently, and contribute to team dynamics.
- Comfortably use electronic devices and technology required for the role.
- Able to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Able to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Assist customers with total store fulfillment, including Buy Online Pickup In Store orders, merchandise returns, and order pickups.
- Use the systems needed to complete transactions and help ensure a smooth customer pickup experience.
- Complete BOPS orders promptly, including curbside delivery, and keep pickup and return areas organized and clean.
- Welcome customers, provide friendly and personalized service, and address customer needs and issues.
- Share loyalty program benefits and support acquiring new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
- Recover merchandise and help maintain a clean, organized, shoppable space.
- Collaborate with teammates and contribute to a supportive service environment.
- Meet sales goals and continually improve service through learning and teamwork.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
