Seasonal Retail At Your Service Associate, Plaza Bonita
About The Position
As an At Your Service Center Colleague at Macy’s, you support activities that deliver a seamless, personalized shopping experience, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks. You uphold Macy’s service standards through customer-focused service, multitasking, problem-solving, and attention to detail in a fast-paced environment. The role involves a variety of shifts, including nights, weekends, and holidays, and requires flexibility. You help customers with store fulfillment and transactions, maintain an organized pickup and returns area, complete BOPS orders and curbside deliveries promptly, and keep the shopping space clean, recovered, and inviting. You also support sales goals, introduce customers to loyalty benefits and credit accounts, and collaborate with colleagues to create positive customer experiences. The position requires regular attendance and punctuality and may involve schedules based on business needs and colleague availability. The posting identifies the role as seasonal.
Requirements
- Flexible availability to work days, evenings, nights, weekends, and holidays; all schedules include weekend shifts.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort with customer and colleague communication and collaboration.
- Interest in meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices, computers, handheld equipment, and cash registers and process register transactions.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and maintain a clean, shoppable space.
- Welcome customers, provide genuine hospitality, and help resolve customer needs and issues.
- Support sales goals, share loyalty program benefits, and acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with and support colleagues to serve customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
