Seasonal Retail At Your Service Associate, Trumbull

Macy's•Trumbull, CT

21h•Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. You help customers, support sales and loyalty goals, and keep the At Your Service and surrounding shopping areas clean, organized, and inviting. Colleagues welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and maintain an organized collection area for pickups. They help complete BOPS orders and curbside deliveries promptly, recover merchandise, and keep pickup and returns areas clean. They also share loyalty program benefits, work toward sales goals, and collaborate with teammates to improve customer and store results. The role requires flexible availability for a variety of shifts, including nights, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting describes the position as seasonal. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with all aspects of total-store fulfillment and provide a seamless pickup experience.
Use the systems needed to complete transactions and handle register transactions.
Keep the collection, pickup, return, and surrounding shopping areas clean, organized, and ready for customers.
Complete BOPS orders and curbside delivery promptly and recover merchandise to maintain a shoppable space.
Welcome customers with genuine hospitality, engage them in friendly conversations, and provide personalized service.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work toward daily sales goals and support individual and store results.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Collaborate with teammates and contribute to a supportive, honest, and service-focused work environment.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice