AT/Financial Center Manager

Spencer Savings Bank•Cliffside Park, NJ

1d•$81,348 - $101,686

About The Position

The AT/Financial Center Manager (FCM) is generally more experienced and is responsible for managing the day-to-day operations of a branch, its internal sales process, and the customer experience. The manager ensures that policies and procedures are followed and that branch staff practice sound risk management. The role includes required reporting related to operations and controls, adherence to income, expense, and budgetary guidelines, and responsibility for equipment and premises security, financial controls, collections and loss handling, and daily opening and closing procedures. The incumbent may also provide platform sales and service support as needed. The manager coaches and manages the performance and talent development of direct reports. Approximately 50% of the role is spent in the branch managing, observing, and coaching staff and driving internal sales and operational processes. Approximately 50% is spent outside the branch developing business and participating in community and business-related activities and events.

Requirements

High school diploma required.
Solid interpersonal skills, including listening and written and verbal communication.
Ability to work courteously and professionally with a wide variety of personalities.
Solid math and analytical skills.
Ability to understand and follow safety and security practices.
Solid relationship-building skills.
Strong ability to build relationships through consultative conversations, identify customer needs, and translate those needs into sales opportunities.
Strong customer service and advocacy skills.
Solid organizational and time-management skills.
Solid PC skills and ability to quickly learn other computer programs, including Microsoft Office.
Ability to evaluate others’ performance.
Ability to effectively coach, develop, and manage staff performance.

Nice To Haves

Minimum of 3 years of financial center management or supervision experience preferred.
3–5 years of sales/service management experience preferred.

Responsibilities

Manage all facets of day-to-day branch operations.
Manage execution of the internal sales process by all staff to drive results.
Ensure staff provide an extraordinary customer experience by executing Spencer’s customer service behaviors.
Ensure staff are proficient in branch operations, policies, procedures, and compliance.
Participate in local community and business events to promote the bank’s brand.
Assist the VP Market Manager in creating the annual business plan for the financial center.
Create a monthly branch sales tactical plan, with support from the Financial Center Assistant Manager, to ensure branch sales goals are met.
Ensure the branch meets and exceeds corporate and compliance audit expectations.
Participate in outside business development activities.
Manage branch profitability.
Ensure coaching and employee development processes are conducted consistently each month.
Manage employee performance and talent.
Handle scheduling to meet branch productivity and efficiency standards.
Perform and review branch audits.
Supervise the Financial Center Assistant Manager and Financial Center Relationship Representative directly, and Financial Center Service Representatives indirectly.
Perform other duties as requested.
Provide required operations and control reporting and adhere to income, expense, and budgetary guidelines.
Oversee security of equipment and premises, financial controls, collections and loss handling, and daily opening and closing procedures.
Supplement platform sales and service responsibilities as required.