AT/Financial Center Manager

Spencer Savings Bank • Cliffside Park, NJ

1d

About The Position

The AT/Financial Center Manager (FCM) manages the day-to-day operations of a financial center, the internal sales process, and the customer experience. The position ensures staff follow policies and procedures and practice sound risk management. It is responsible for operational and control reporting, adherence to income, expense, and budgetary guidelines, security of equipment and premises, financial controls, collections and loss handling, and daily opening and closing procedures. The manager may also supplement platform sales and service responsibilities as needed.

The AT/FCM coaches, manages the performance of, and develops direct reports. Approximately 50% of the role is spent in the branch managing, observing, coaching, and driving sales and operational processes; approximately 50% is spent outside the branch developing business and participating in community and business activities.

Requirements

• High school diploma required.
• Solid interpersonal, listening, written communication, and verbal communication skills.
• Ability to work courteously and professionally with a wide variety of personalities.
• Solid math and analytical skills.
• Ability to understand and follow safety and security practices.
• Solid relationship-building skills.
• Ability to build relationships through consultative conversations, identify customer needs, and translate them into sales opportunities.
• Strong customer service and advocacy skills.
• Solid organizational and time-management skills.
• Solid PC skills and ability to quickly learn other computer programs, including Microsoft Office.
• Ability to evaluate others’ performance.
• Ability to coach, develop, and manage staff performance effectively.

Nice To Haves

• A minimum of 3 years of financial center management or supervision experience is preferred.
• 3–5 years of sales/service management experience is preferred.

Responsibilities

• Manage all facets of day-to-day branch operations.
• Manage the execution of the internal sales process by all staff to drive results.
• Ensure staff deliver an extraordinary customer experience by following the bank’s customer service behaviors.
• Ensure staff are proficient in branch operations, policies, procedures, and compliance.
• Participate in local community and business events to promote the bank’s brand.
• Assist the VP Market Manager with creating the annual business plan for the financial center.
• Create a monthly branch sales tactical plan with support from the Financial Center Assistant Manager to help meet branch sales goals.
• Ensure the branch meets and exceeds corporate and compliance audit expectations.
• Participate in outside business development activities.
• Manage branch profitability.
• Ensure coaching and employee development are conducted consistently on a monthly basis.
• Manage employee performance and talent.
• Handle scheduling to meet branch productivity and efficiency standards.
• Perform and review branch audits.
• Perform other duties as requested.

Benefits

• Holidays
• Vacation
• Health insurance
• Dental insurance
• Vision Service Plan
• Short-term disability
• Long-term disability
• Life insurance
• Flexible Spending Accounts
• 401(k) Savings Plan
• Tuition reimbursement
• Employee Assistance Program
• Free employee checking account

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED