Assurance Knowledge Management Leader (Location Flexible)

RSM•Boston, MA

7d•Remote

About The Position

The Assurance Knowledge Management Leader is responsible for designing, implementing, and sustaining knowledge management strategies that enable Assurance professionals to efficiently access, share, and apply institutional knowledge. This role partners closely with Assurance leadership, national office teams, content creators and practitioners to ensure critical guidance, tools, and insights are well‑governed, current, and embedded into day‑to‑day workflows. This individual operates at both a strategic and executional level, balancing governance and standards with practical adoption and usability.

Requirements

Bachelor’s degree or equivalent experience (required)
Advanced experience using SharePoint Online, Classic and Modern (required)
Intermediate experience using Microsoft Forms or equivalent (required)
Experience operating in regulated environments with strong governance expectations
Proven ability to manage complex initiatives and influence across teams without direct authority
Strong understanding of assurance processes, risk, and quality considerations
Ability to translate complex guidance into clear, usable content
Excellent stakeholder management and communication skills
Strategic thinker with strong execution and follow‑through
Comfortable navigating ambiguity and building new capabilities from the ground up
Data‑informed decision maker with a continuous improvement mindset
Experience supporting large, distributed professional populations

Nice To Haves

Knowledge of Microsoft Power Platform (Apps, Automate and BI) (preferred)
Intermediate experience using Microsoft Office Suite (preferred)
Knowledge of Active Directory, LDAP and DNS (preferred)
Knowledge of web analytics tools such as Google Analytics, AvePoint tyGraph or equivalent (preferred)

Responsibilities

Define and execute the Assurance knowledge management strategy aligned to firm priorities, regulatory requirements, and digital transformation initiatives
Establish governance models for assurance content, including ownership, review cycles, approval standards, and retirement of outdated materials
Ensure alignment with firm‑wide knowledge, risk, and compliance policies
Ensure alignment with Enterprise Knowledge Management (EKM) governance, architecture, and design policies and procedures
Oversee the lifecycle of assurance knowledge assets (guidance, methodologies, playbooks, FAQs, templates, training materials) and ensure auditors have access to current and relevant information
Partner with subject matter experts to capture tacit knowledge and convert it into reusable, high‑quality content
Drive consistency, clarity, and usability across assurance content
Establish and support document retention policy complying with legal, regulatory, and Firm policies
Serve as the business owner or key partner for knowledge platforms and repositories used within Assurance
Collaborate with digital and technology teams to integrate knowledge into practitioner workflows (e.g., audit tools, digital workpapers)
Identify opportunities to improve searchability, discoverability, and adoption of knowledge assets
Partner with key stakeholder groups such as Assurance Leadership, NPSG, AS Digital, AS Operations and others to ensure alignment
Support change management and communication efforts related to new or updated guidance
Facilitate feedback loops to continuously improve knowledge relevance and usability
Define and track KPIs related to knowledge usage, quality, and impact
Use insights and data to prioritize improvements and demonstrate value to leadership
Continuously refine processes as the Assurance knowledge ecosystem evolves
Lead and develop junior team members or extended contributor networks as the function scales
Manage intake, prioritization, and execution of knowledge initiatives
Balance multiple initiatives while maintaining high standards and delivery discipline