ASST MGR I DELTA ONE LOUNGE SEA

Compass Group•SeaTac, WA

2d•$80,170•Onsite

About The Position

Embark on a hospitality adventure as our Assistant Manager for the Delta One Lounge at the Seattle Aiport with Compass-USA. In this role, your craft exceptional dining experiences and lead the team to deliver superior service and hospitality to elite and VIP guests. We are seeking a hospitality professional with a strong bar, beverage, and fine dining service background who can partner closely with our Managers in delivering a world-class food and beverage program. If you're a hospitality expert with a flair for innovation and eager to make your mark in our exciting new venture, join us in creating exceptional dining experiences. Working as an Assistant Manager, you are responsible for the effective execution of service to the Delta One Lounge guests. This position will provide hands-on leadership to the Front of House team by recruiting, training, coaching, and inspiring associates to deliver exceptional service and create memorable guest experiences.

Requirements

Bachelor’s Degree preferably in hospitality, or equal fine dining experience
Three to five years of upscale fine dining with at least two years of management experience
Cash handling and reconciliation of cash banks and POS systems
Ability to hire, develop, train, coach, and counsel hourly associates
Ability to plan, market and execute special events/promotions
Ability to monitor and track budgets and expenditures
Excellent written and verbal communication skills
Excellent knowledge of customer service techniques and current service standards
Must be able to remain poised and focused under pressure
Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
Conformity to the highest standards of personal integrity and ethical behavior
Professional appearance and demeanor required

Responsibilities

Hires, trains, and develops all FOH restaurant staff in fine dining service standards
Maintains schedules, payroll, and other administrative support to maintain food and beverage cost controls, including inventory and pars
Organizes and conducts pre-shift and departmental meetings daily
Maintains communication with all departments to ensure customer service needs are met
Creates seating charts and station assignments daily, following up with support staff on daily expected business
Maintains all reservation systems and books to accommodate business demands
Creates side work assignments and ensures completion with wait staff
Maintains the highest level of service to client/guest, ensuring their satisfaction
Maintains cleanliness and presentation of dining room area
Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner