About The Position

The Assistant Manager Clinical Services (Hospice) is a full-time position with Atlantic Visiting Nurse’s (AVN), supporting the Hospice Department and provides executive support to the Hospice Director and Hospice Medical Director.

Requirements

  • Minimum of associate degree/or relevant experience
  • Strong Computer Skills (especially competent in Windows Suite/Excel)
  • Creative approach to agency document formatting and design
  • Excellent communication and people skills
  • Ability to work independently and as part of a team.
  • Bachelor's degree in health discipline or related field or
  • 2 years of experience in health discipline or relevant area.

Nice To Haves

  • Master's degree in health discipline or related field.
  • EPIC training preferred

Responsibilities

  • Provides oversight to the Hospice Clerical Staff.
  • Orients and trains clerical staff
  • Organizes and delegates clerical team functions
  • Holds clerical team accountable to designated tasks
  • Supervises day-to-day functions.
  • Performance manages and completes annual performance evaluations.
  • Supports the Operations of the Hospice Department:
  • Maintains & communicates Hospice Daily Census reports/data.
  • Referral tracking
  • Admission tracking – Communicating to disciplines, Entering NOE information
  • Death/discharge/Revocation tracking- communicating to team,
  • Assists with Consent & DNR process.
  • Utilizes DocuSign to obtain signatures.
  • Uploads in On-Base
  • Manages/tracks consents.
  • Tracks/follow-up DNRs
  • Coordinates services for hospice patients as indicated.
  • Transportation
  • Transfer to home care
  • Assists in onboarding of new staff.
  • Enter clinicians into Dragonfly database.
  • Coordinates schedules as needed.
  • Assists in the preparation of IDT meetings on a weekly basis.
  • Coordinates agendas
  • Coordinates attendees and schedules
  • Communicate Hospice patient information including admission and imminent death information.
  • Billing/finance
  • Interdisciplinary team members
  • Answering Service
  • Coordinates booking of meeting rooms and sending of invites.
  • Collaborates & follows up with billing & CAC department on resolutions of errors.
  • Registration errors
  • Incorrect death dates
  • Medicaid status
  • Generates, reviews, and follows- up on required reports.
  • Mileage reports
  • Authorization reports
  • HOPE discharge report.
  • Additional reports as required.
  • Completes end of month reporting inclusive of
  • CAHPS report
  • Dragonfly & At Home Medical reports
  • Accruals
  • Room & Board
  • Additional data as needed.
  • Maintains forms/educational materials.
  • Tracks inventory.
  • Creation and formatting of new materials
  • Utilizes the AHS ordering system to obtain materials from print shop.
  • Assists/supports Hospice Physicians
  • Time sheets
  • F2F scheduling
  • Coverage schedule/calendar
  • Oversees Bereavement Coordinator support
  • Coordinates/completes the end of day follow-up on prescriptions to Hospice MDs
  • Ensure signatures and receipts from Dragonfly for delivery.
  • Coordinates/communicates statuses with Care XM (answering service)
  • Daily calendars/schedules
  • Imminent death information
  • Weekend On-Call schedule
  • Participate in agency survey preparation and support.
  • Collaborate with Hospice Scheduler, Asst. Mgrs., and clinicians in the scheduling of visits adhering to regulatory requirements.
  • Contract coordination
  • Liaison for Medicaid Room & Board contracts for Nursing Homes & other Hospice related contracts
  • Liaison for Respite contracts for facilities
  • Administrative duties to assist & support Executive Director Home Care & Hospice, Hospice Director, and Hospice Medical Director & Hospice Leadership team:
  • Maintain calendars Medical Director, Hospice MD, On-Call, Time off.
  • Book rooms and coordinates meetings for all Hospice leadership including room set up.
  • Arranges for refreshments if required.
  • Maintains meeting minutes for all Manager/Leadership level meetings.
  • Assists & coordinates agency contract preparation and maintenance.
  • Maintains and updates corporate records as needed.
  • Submit reimbursements.
  • Other Duties as Assigned.

Benefits

  • Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
  • Life & AD&D Insurance.
  • Short-Term and Long-Term Disability (with options to supplement)
  • 403(b) Retirement Plan: Employer match, additional non-elective contribution
  • PTO & Paid Sick Leave
  • Tuition Assistance, Advancement & Academic Advising
  • Parental, Adoption, Surrogacy Leave
  • Backup and On-Site Childcare
  • Well-Being Rewards
  • Employee Assistance Program (EAP)
  • Fertility Benefits, Healthy Pregnancy Program
  • Flexible Spending & Commuter Accounts
  • Pet, Home & Auto, Identity Theft and Legal Insurance
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