ASST INVESTIGATION MANAGER - SES - 64085644 1 1

State of Florida • Doral, FL

21h • Onsite

About The Position

This position is responsible for directing the activities of an investigative field office to improve capabilities and operational procedures. Work is performed under the general supervision of the district manager through conferences and review of accomplishments concerning the achievement of the unit and division goals and objectives. The incumbent will be responsible for all supervisory duties including hiring and selection, developing performance plans, conducting performance appraisals, planning and directing work, approving leave, and taking disciplinary action as appropriate. The role involves directing, managing, and monitoring the activities of staff in the assigned regional office, including investigators and regulatory personnel, and delegating assignments, reviewing and quality controlling cases, and evidence control. Regular meetings with assigned personnel are required to assess progress, provide guidance, and solve problems. The position also serves as a team leader on special multi-jurisdictional projects, ensures regular training is conducted, provides guidance to Investigation Supervisors, and collaborates on operational procedures. Performance reviews must be conducted on time and objectively. The role requires providing support and advice to superiors, enforcing orders and policy, preparing reports, and analyzing statements of functions. Ensuring the office is staffed with high-quality personnel through recruiting, interviewing, and hiring is crucial. The position involves interpreting laws, rules, and regulations, advising subordinates on policy changes, and overseeing the region office budget through strategic planning. The office must be adequately supplied with necessary equipment and forms. The role includes answering public inquiries, making referrals, public speaking engagements, professional contacts, and promoting the department's goals and mission. Managers will be trained in Six Sigma and participate in process management, strategic planning, and process improvements. Press inquiries are to be referred to the Public Information Office. Coordination with law enforcement officials on unlicensed activity matters and testifying at hearings and trials is required. This position has security access to Facebook for research purposes only when conducting investigations. Public presentations are to be performed and documented as assigned. Other related duties as required.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook.
• Knowledge of computer data bases.
• Knowledge and use of the compliance management system and licensing system used by the Agency.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Understanding written sentences and paragraphs in work related documents.
• Knowledge of laws, legal codes, court procedures and government rules & regulations.
• Communicating effectively with others verbally and in writing.
• Listening to what other people are saying and asking questions as appropriate.
• Ability to establish and effective working relationships with others.
• Knowing how to find information and identifying essential information.
• Conducting fact-finding research.
• Knowledge of the methods of data collection and analysis.
• Organizing data into logical format for presentation in reports, documents and other written materials.
• Developing approaches for implementing an idea.
• Basic management principles and practices.
• Conflict resolution to include handling complaints, arbitrating disputes and resolving grievances.
• Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time management skills.
• Ability to prepare and conduct training.
• Ability to maintain strict confidentiality.
• Knowledge of principles and processes involved in business and organizational planning, coordination and execution to include strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
• Ability to provide technical assistance regarding regulatory enforcement issues.
• Four (4) years of professional experience conducting regulatory inspections or law enforcement investigations.
• One (1) year of supervisory experience.
• Must be willing to physically in the office to perform duties and responsibilities of this position.
• Must have a valid driver's license.
• Must satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit.
• Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bachelor’s degree from an accredited college or university in a related field of study.
• Professional experience as described above can substitute on a year-for-year basis for the required college education.

Responsibilities

• Directing the activities of an investigative field office to improve capabilities and operational procedures.
• Performing all supervisory duties including hiring and selection, developing performance plans, conducting performance appraisals, planning and directing work, approving leave, and taking disciplinary action as appropriate.
• Directing, managing, and monitoring the activities of staff in assigned regional office including investigators and regulatory personnel.
• Delegating when appropriate, assignment, review and quality control of cases, evidence control and other related work.
• Meeting with assigned personnel on a regular basis, at least weekly to assess progress, provide guidance and solve problems.
• Serving as team leader on special multi-jurisdictional projects.
• Conducting and ensuring training is conducted on a regular basis and in accordance with policy and procedure for the field office.
• Providing guidance to Investigation Supervisors and collaborating on operational procedures.
• Ensuring Review and Performance Plans are performed on time and are done objectively and fairly to assure achievement of performance standards/expectations.
• Assuring performance improvement plans are made on employees falling below standards when appropriate.
• Providing support and advice to superiors in a professional manner.
• Enforcing orders and policy.
• Preparing reports of recommendations and analyzing statements of functions prepared for operating personnel.
• Ensuring office is staffed by the highest quality personnel available through recruiting, interviewing, and hiring personnel in accordance with the Department's policies, procedures, and goals.
• Interpreting laws, rules, and regulations as they apply to state statutes and advising subordinates on all policy and procedural changes.
• Overseeing region office budget through strategic planning.
• Ensuring the office is adequately supplied and furnished with the necessary equipment, property, and forms to accomplish its mission and all property is maintained according to policy and procedure.
• Answering public inquiries, making referrals, making public speaking engagements, making professional contacts, and promoting the goals and mission of the Department including participation in Sterling related activities and events.
• Being trained in Six Sigma and participating in process management; strategic planning and process improvements to ensure efficient, streamlined procedures.
• Referring press inquiries to the Public Information Office and assisting as directed.
• Coordinating with law enforcement officials on unlicensed activity matters at the state, local or federal level and testifying at hearings and trials.
• Performing and documenting public presentations as assigned.
• Performing other related duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree