ASST INVESTIGATION MANAGER - SES - 79001461

State of Florida • Orlando, FL

4d • $66,674 - $69,990 • Onsite

About The Position

This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares and Mobile Homes. This in-office position is a part of the investigative team, and is responsible for supervising investigators who analyze and investigate incoming complaints for alleged violations of Florida Statutes and Board Rules regulated by the Department.

Requirements

• Knowledge of the techniques for handling complaints and dealing with the public.
• Knowledge in applying the statutes and administrative rules enforced by the division to varying factual scenarios.
• Knowledge of personnel policies and procedures.
• Skilled in managing databases and case tracking.
• Skilled in identifying critical issues with regard to complaints.
• Ability to supervise people.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze basic condominium, timeshare, cooperative and mobile home documents.
• Four (4) years of investigation experience, and two (2) years of supervisory experience; OR Four (4) years of regulatory experience, and two (2) years of supervisory experience.

Nice To Haves

• A bachelor's degree from an accredited college or university, at least two (2) years of investigation experience, and two (2) years of supervisory experience; OR A bachelor's degree from an accredited college or university, at least four (4) years of regulatory experience, and two (2) years of supervisory experience; OR An associate's degree from an accredited college or university, at least four (4) years of investigation experience or six (6) years of regulatory experience}, and two (2) years of supervisory experience.

Responsibilities

• Learn and understand each of the Division’s program areas to ensure adequate training and assessment of incoming complaints.
• Answer inquiries from the public relating to each of the Division’s program areas.
• Provide appropriate motivation and training to employees and meets with staff regularly individually and in staff meetings.
• Evaluate employees through established evaluation criteria and ensures the pre-established criteria are met.
• Reviews incoming constituent complaints received and determines appropriate assignment of cases to staff and field office supervisors.
• Tracks and monitors cases assigned to staff and ensures deadlines are met.
• Reviews investigative reports for accuracy and provides feedback and training.
• Provides timely and professional written and telephonic responses to complaints and inquiries from the public concerning issues regulated by the Division’s program areas.
• Maintains a wide range of general knowledge of Department and other agencies’ function in order to provide referral information to the public as needed.
• Consults with supervisors to determine areas of concern and possible solutions to problems.
• Conducts interviewing, hiring and training of new staff.
• Attends supervisor meetings
• Performs other related work as required.

Benefits

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree