Asst Director of Services

Marriott Vacations Worldwide•Palm Beach Shores, FL

About The Position

Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public spaces, and employee areas are clean and well maintained. Directs and works with the team to execute housekeeping operations, with a focus on guest and employee satisfaction and achieving the operating budget. Inspects areas of responsibility and follows up with plans to improve results. Relocation assistance is available.

Requirements

High school diploma or GED and 2 years of experience in housekeeping or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Responsibilities

Review staffing levels to meet guest service, operational, and financial objectives.
Obtain room-cleaning and expected checkout or discharge lists to prepare work assignments.
Inventory stock and ensure adequate supplies.
Supervise an effective inspection program for guestrooms and public spaces.
Manage housekeeping operations to achieve or exceed budgeted goals.
Ensure employees have appropriate supplies, equipment, and uniforms.
Communicate areas needing attention to staff and follow up to confirm understanding.
Supervise daily housekeeping shift operations and ensure compliance with policies, standards, and procedures.
Participate in departmental meetings and communicate departmental goals consistently.
Use available training tools to train new room attendants and provide follow-up training.
Maintain collaborative relationships with employees and promote the same among team members.
Schedule employees according to business demands and track time and attendance.
Ensure employees understand expectations and parameters.
Administer property policies fairly and consistently and ensure disciplinary procedures and documentation follow policy.
Observe employee service behaviors and provide feedback.
Ensure employee recognition occurs on all shifts.
Solicit employee feedback, use an open-door policy, and review employee satisfaction results to identify and address concerns.
Participate in progressive discipline procedures.
Participate in interviewing and hiring team members with appropriate skills.
Set a positive example for guest relations.
Participate in developing and implementing corrective action plans to improve guest satisfaction.
Empower employees to provide excellent customer service.
Emphasize guest satisfaction in departmental meetings and focus on continuous improvement.
Respond to and handle guest problems and complaints.
Work to improve service performance.