Asst Director Guest Services

Hilton Grand Vacations • Paradise, NV

6h

About The Position

HGV is seeking an Assistant Director of Guest Services to join the team at Elara Hilton Club. The role combines Front Desk coverage and guest service with managerial administration. The employee will work at the Front Desk approximately 80% of the time and perform managerial administration approximately 20% of the time, and will serve as Manager on Duty during evening hours.

Requirements

• High school diploma.
• At least 3 years of hotel management experience.
• At least 2 years of Night Audit experience.
• Strong interpersonal skills.
• Strong time management skills.

Nice To Haves

• 3–5 years of experience in a Front Office Manager position.
• 4 or more years of hotel management experience.
• Prior experience with a Voice system.

Responsibilities

• Serve as Manager on Duty during evening hours and ensure the Front Desk is always covered.
• Report maintenance needs to Engineering daily.
• Assist leadership with personnel functions, including performance management, counseling, scheduling, training, brand standard compliance, and recognition.
• Ensure VIP rooms are inspected before arrival, and greet and escort VIP guests to their rooms.
• Perform property walks with the General Manager and/or Director of Front Office.
• Coordinate maintenance weeks with Housekeeping, Engineering, and Front Office.
• Perform daily inventory and inspections of public areas and coordinate prompt responses to substandard areas with the appropriate department.
• When a potential sellout exists, coordinate with Housekeeping and Maintenance to ensure vacant rooms are cleaned and ready for occupancy.
• Prioritize outside contractor visits.
• Carry out reasonable requests from management that the employee can perform.

Benefits

• Discounted hotel rates worldwide.
• 401(k) program with company match.
• Employee stock purchase program.
• Generous paid time off program and paid sick time.
• Recognition programs and rewards.
• Tuition reimbursement.
• Learning and career advancement opportunities.
• Benefits package available to full-time and part-time Team Members on Day One.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED