E11EVEN - Asst. Director of Housekeeping

Highgate Hotels • Miami, FL

3d • Onsite

About The Position

The Assistant Director of Housekeeping assists the Director of Housekeeping in overseeing and coordinating the daily operations of the Housekeeping department at E11EVEN Club Hotel & Residences, ensuring the highest standards of cleanliness, product quality, and guest service.

Requirements

• High school diploma or equivalent required; degree in Hospitality or Business Management preferred.
• A minimum of four (4) years of experience in Housekeeping Management, preferably in a four- or five-star hotel environment.
• Understanding of housekeeping standards, operating goals and objectives, policies and procedures, organization, delegation, and follow-through.
• Ability to inspire and motivate others, build a positive team spirit, and develop housekeeping personnel’s skills with a focus on quality.
• Ability to plan, organize, and prioritize work to meet deadlines, setting expectations and following delegated activities through to completion.
• Results-oriented, with concern for quality and attention to detail; manages performance to improve efficiency and control costs.
• Identifies and resolves problems in a timely manner, developing alternative and innovative solutions.
• Excellent guest service skills, cross-cultural sensitivity, and clear, persuasive verbal and written communication, including group presentation skills.
• Initiative, integrity, dependability, and adaptability in dealing with changing demands.
• Flexible schedule, including weekends and holidays.
• Fluency in English; fluency in Spanish or Creole preferred.
• Fully conversant with computerized systems; prior experience with Opera PMS, REX, and HotSOS preferred.

Responsibilities

• Ensure that all areas of the hotel are properly cleaned and ready for guests’ arrival.
• Anticipate and assess guests’ needs and respond in a courteous and professional manner.
• Interface with hotel staff and managers to receive information regarding housekeeping needs, and ensure a timely response to requests.
• Interface with Engineering to report and recommend maintenance and repair needs.
• Monitor and maintain proper inventory levels, and authorize purchase orders for supplies and equipment.
• Inspect rooms on a daily or other scheduled basis.
• Develop, implement, and maintain deep cleaning schedules.
• Control the storage of lost and found items, and ensure housekeeping carts are well maintained.
• Develop, implement, and monitor the department budget, managing expenses within approved budget constraints.
• Prepare accurate and timely reports as required, including incident and accident reports and follow-up.
• Hire, train, supervise, motivate, and develop housekeeping staff, and manage schedules and workflow.
• Assign duties and monitor the quality of work, ensuring staff conform to organizational policies, procedures, and safety regulations.
• Provide day-to-day guidance and oversight of subordinates, and actively promote and recognize performance.
• Stay up to date on the overall activities of the team, identifying problem areas and taking corrective action.
• Supervise and assist staff in housekeeping duties, including during peak periods.
• Conduct department pre-shift and monthly staff meetings.
• Perform other related duties as assigned by management.

Benefits

• Medical insurance
• dental insurance
• vision insurance
• life insurance
• short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree