E11EVEN- Housekeeping Manager

E11EVEN Club Hotel & Residences • Miami, FL

1d • Onsite

About The Position

The Housekeeping Manager is responsible for the day-to-day operation of the Housekeeping department within a condo-hotel environment at E11EVEN Club Hotel & Residences. This role ensures that guest rooms, participating residential units, and public areas are consistently clean, well maintained, and presented to brand standards, while leading the housekeeping team, controlling costs, and coordinating closely with Front Office, Engineering, and Residential Services to deliver a seamless experience for hotel guests and unit owners.

Requirements

• High school or equivalent education required.
• Three to five (3-5) years of housekeeping experience in a luxury hotel or residential hospitality environment, including at least two (2) years in a supervisory or management role.
• Strong leadership, communication, and organizational skills.
• Experience managing labor, supplies, and departmental expenses.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to work a flexible schedule, including weekends and holidays, in a 24/7 operational environment.
• Ability to obtain and/or maintain any government required licenses, certificates, or permits.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Experience in condo-hotel, mixed-use, or branded hotel environments preferred.

Responsibilities

• Oversee daily housekeeping operations, including guest rooms, participating residential units, public areas, back-of-house areas, and laundry/linen services.
• Ensure consistent, high-quality cleanliness and presentation for hotel guests and residential owners in accordance with brand standards and condo-hotel agreements.
• Conduct and oversee room and public area inspections; follow up on deficiencies to ensure standards are met.
• Coordinate room status and turnover with the Front Office to support timely arrivals, departures, and in-stay service requests.
• Monitor guest feedback, inspection results, and satisfaction metrics related to housekeeping, and take corrective action as needed.
• Assist with service recovery for housekeeping-related guest and owner concerns.
• Report maintenance and repair needs to Engineering and follow up to ensure timely completion.
• Maintain the cleanliness and presentation of shared spaces and amenities, including the lobby, pool, fitness center, and internal and external public areas.
• Lead, coach, and develop housekeeping supervisors, room attendants, housepersons, and laundry staff.
• Train team members on cleaning procedures, brand standards, chemical safety, and proper equipment use.
• Foster a culture of accountability, service excellence, and collaboration.
• Ensure appropriate staffing and scheduling based on forecasted occupancy, and monitor labor for efficiency.
• Conduct performance reviews, coaching, and corrective actions for housekeeping team members.
• Assist in the recruiting, interviewing, and hiring of housekeeping team members in accordance with E11EVEN Club Hotel & Residences hiring policies.
• Manage the housekeeping department budget, including labor, supplies, linen, and chemical costs.
• Maintain inventory and par levels of linens, amenities, cleaning supplies, and equipment; place orders as needed.
• Coordinate with third-party vendors, such as laundry and pest control providers, to ensure services meet standards.
• Ensure accurate departmental reporting and documentation, including lost and found procedures.
• Ensure compliance with all applicable local, state, and federal regulations, including OSHA and chemical safety (SDS) requirements.
• Follow safety procedures, emergency preparedness, and incident response protocols, and ensure team members are trained accordingly.
• Perform other duties as assigned by the Director of Hotel and Facilities Operations or management.

Benefits

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED