Specialist Association Governance

Hilton Grand Vacations•Orlando, FL

20h

About The Position

As an Association Governance (AG) Specialist in Hilton Grand Vacations’ Association Management Services department, you will help manage and administer compliance services under management contracts between HGV and individual associations. You will ensure that HGV’s management, financial, and administrative services comply with each association’s governing documents and applicable state statutes. The role involves building productive relationships with association boards, resort personnel, HGV’s legal department, association counsel, and corporate partners, and serving as a liaison between HGV, boards of directors, and owners across multiple associations. The position’s work arrangement may be full-time in-office, a combination of in-office and remote, or primarily remote. The arrangement will be determined by region and at the discretion of the regional AG leader. The specialist handles legal-compliance, financial, and administrative affairs for associations, supports association meetings and communications, maintains governance records, and provides consultative support to resort leaders. The role also includes special projects and required company training and compliance activities.

Requirements

1–3 years of related experience.
Ability to work independently and take initiative.
Strong attention to detail, analytical and problem-solving skills, and ability to think strategically and analyze information accurately and promptly.
Ability to build rapport and relationships and interact effectively with a wide range of people.
Strong verbal, written, and presentation skills.
PC proficiency and fluency with Microsoft Office applications.
Ability to meet deadlines and work for multiple managers with minimal supervision.
Strong planning and organizational skills, including follow-through on short- and long-term programs.
Ability to multitask and work under pressure amid changing situations and directives.

Responsibilities

Research and input association budget information, including unit counts, unit types, and assessment allocations based on governing documents.
Under the direction of the legal department, prepare legally binding consents and resolutions for board approval.
Help verify internal and board-approved reserve funding and spending, and manage board approval of project management agreements.
Verify owner billings for accuracy and compliance with governing documents and billing policies.
Research and manage notices required by governing documents or state statutes for annual meetings, budget meetings, and other matters; customize mailing templates, create proxies, and engage third-party mailing services.
Manage board approvals for auditor engagements, billing policies, budgets, reserve requests, annual financial audits, and other matters requiring approval.
Help engage and work with HGV attorneys and outside counsel on special or complex association projects.
Ensure compliance with governing documents and applicable state and local statutes governing timeshare and condominium regimes.
Maintain the database of governing documents, contracts, agreements, and licenses for each client association, and ensure timely and consistent communication of reporting requirements.
Produce, distribute, receive, and certify proxies and ballots for client associations; coordinate, attend, and assist with association meetings.
Manage correspondence with resort contacts and corporate partners.
Prepare and distribute association meeting notices, board books, quarterly board reports, and quarterly or semiannual newsletters to members and boards.
Coordinate and attend association and board meetings, facilitate registration, and ensure minutes are captured.
Consult resort leaders and staff to maintain accurate association information, board contacts, contracts and tracking, meeting dates, and timelines.
Track compliance with governing documents, statutes, and HGV directives.
Manage board relations and communications, including frequent correspondence and phone and in-person contact with owners and board members.
Provide consultative support to resort managers regarding HGV-managed resort association boards and governance services.
Liaise with corporate and site personnel to facilitate timely resolution of business issues relating to association boards.
Participate in developing, coordinating, training, and coaching board and association governance programs for resort leaders and client board members.
Perform special projects as needed, including management agreement approvals, assessment, billing and collection policy updates, document amendment approvals, and special document research.
Embody HGV’s values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Complete assigned company training and compliance courses, follow company standards and policies, and perform other related duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Employee travel discounts through the Go Hilton program, including Hilton hotel rates worldwide
Employee pricing platform through Perks at Work
Employee Assistance Program supporting physical and mental well-being
Paid vacation time
Paid sick days
401(k) plan with company match
Tuition reimbursement
Learning and advancement opportunities
Paid Time Off (PTO) program
Day One medical, dental, and vision insurance
Extraordinary travel benefits