Technology Specialist (Association Wide)

Ymca Of The Fox Cities•Appleton, WI

About The Position

The YMCA of the Fox Cities is seeking a full-time Technology Specialist to support technology needs across the association, including six branches, a child care facility, an overnight camp, and before- and after-school care program sites. The role provides customer service and technical assistance to technology end-users, helps maintain the help desk, builds strong working relationships, and tracks support information. The position also contributes to the organization’s knowledge base, prepares equipment, maintains IT records, and updates software and workstation configurations.

Requirements

Experience working in information technology or computer science, including experience with comparable servers and workstations.
Ability to use critical thinking, decision-making, and program/project management skills.
Ability to work with integrity, discretion, confidentiality, and a professional approach.
Strong written and verbal communication skills and organizational skills.
General administrative skills, including attention to detail and data accuracy.
Ability to relate effectively to diverse groups of people and deliver outstanding customer service.
Intermediate practical knowledge of Microsoft 365, especially Excel, Word, Outlook, and PowerPoint.
Ability to quickly learn new software applications.

Nice To Haves

Associate's degree or other post-secondary education in Information Technology or Computer Science.
Experience in a nonprofit setting.

Responsibilities

Document and handle requests using an issue tracking system; prioritize requests and proactively follow up on open issues.
Analyze, diagnose, and resolve technical issues, escalating issues when required.
Develop documentation and support materials for the organizational knowledge base.
Provide basic training to end-users on system features.
Prepare and stage new equipment for staff.
Prepare and update departmental standard operating procedures.
Install and set up software as organizational needs change.
Update and maintain accurate records of IT equipment.
Modify workstation configurations, utilities, and software default settings.
Provide timely technical assistance and track support information.