Associate Wholesale Operations Analyst
About The Position
Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community. As an Associate Wholesale Operations Analyst you will work closely with internal and external customers to satisfy specific requirements. Assist in the creation of new and maintenance of existing truck rack account data in SAP and in the various terminal automation systems. Provide continuous support to customers and consumers in a prompt, professional, and confidential manner. Escalate issues to a higher level analyst, when necessary, to resolve. At Valero, we are committed to advancing the future of energy through innovation, ingenuity and unmatched execution.
Requirements
- Able and willing to work on-site, in-person at the Valero San Antonio location, required.
- High School Diploma or GED required.
- No experience required.
Nice To Haves
- Bachelors or higher level degree - in business or related field preferred.
- 1 year of related customer service experience preferred.
- Experience in the transportation fuels industry preferred.
- Experience using SAP and/or Impromptu systems preferred.
Responsibilities
- Manage customer and carrier master data in SAP, including new account setup, maintenance, updates, deletions, loading privileges, and account inactivations to ensure accurate and uninterrupted business operations.
- Maintain customer loading and terminal access data across SAP and related systems, including verification of carrier insurance, carrier access agreements, and loading authorizations.
- Investigate, resolve, and communicate billing, loading, account, and data-related issues with customers, carriers, terminal personnel, and internal stakeholders to ensure timely resolution and customer satisfaction.
- Collaborate with cross-functional departments, including Sales, Credit, Billing, Tax, Product Supply & Distribution, and Accounting, to research issues, resolve discrepancies, and support operational processes.
- Monitor data integrity and system accuracy by reviewing error reports, correcting data inconsistencies, and ensuring continuous processing and invoicing through SAP.
- Maintain compliance and documentation requirements by retaining electronic records, processing requests in accordance with company policies, Sarbanes-Oxley requirements, and established guidelines.
- Support customer service and operational excellence initiatives by managing customer inquiries, administering website portal access, preparing management reports, escalating complex issues, and participating in process improvement activities.
Benefits
- Competitive Pay and Annual Bonus Program
- 100% match on 401(K) up to 7%
- Company-sponsored Pension Plan
- Comprehensive Healthcare and Wellness Programs
- Onsite Daycare Center
- Onsite Employee and Family Wellness Centers (Physician & Pediatrician)
- Onsite Pharmacy
- State-of-the-art 24-hour Fitness Center free for employees and spouses with access to Tennis and Basketball Facilities
- Onsite cafeteria open for breakfast and lunch
- Sprawling campus with walking paths and access to biking trails
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
