Wholesale Operations Associate - North America

Kurt Geiger•New York, NY

15h•$70,000 - $80,000•Onsite

About The Position

This role is responsible for proactively managing the supply chain and customer service of the USA Wholesale business. The Associate will collaborate with both the USA team and headquarter functions to ensure operational excellence for end customers and department store clients. The position reports into the SVP of Americas in New York and Head of Global Logistics in London, ensuring adoption of global processes and best practices while maintaining operational nimbleness to support local customers.

Requirements

Previous experience in a similar role
Excellent Excel skills
Accurate data provision
Accurate and timely, proactive decision making within the remit of the role
Timely and accurate maintenance of merchandise systems and data, following department protocol
Improved customer service with wholesale partners
Effective communication
Managing own workload to meet department deadlines

Responsibilities

Oversee the Wholesale supply chain stock from PO creation until final delivery and returns management.
Work closely with Merchandisers and the Buying team to maintain the seasonal tracker, monitor stock flow, and share data with DCs and the internal Logistics team for peak period planning.
Monitor stock delays or disruptions by liaising with Merchandising/Sales team and informing customers promptly to minimize financial implications.
Assist with daily, weekly, monthly, and seasonal reporting on inbound and outbound deliveries, including invoicing, cancellations, and forecast tracking.
Play a proactive role in maintaining and creating reporting tools for the Wholesale team and the wider business.
Provide Franchise Partners with regular delivery schedule updates.
Plan intake into the DC and ensure customer delivery deadlines are met.
Collate outbound customer shipping requirements to build a seasonal information pack for DCs, ensuring business compliance and cost minimization through streamlined procedures.
Upon receipt of stock in the DC, review against POs raised, oversee the allocation process based on customer priority schedule, and organize onward shipping.
Liaise with DCs daily during peak shipping periods for expedient turnaround of goods and timely processing of customer invoices.
Provide first-class customer service regarding orders, shipping, returns, and cancellations.
Act as the main contact for inquiries from Drop Ship customer service partners and provide prompt responses based on defined processes.
Undertake general administration duties as required by the department.