Associate, Web Content Authoring & Publishing (Owned Channels)

JPMorgan Chase & Co.•Wilmington, DE

16h

About The Position

We are seeking a detail-oriented, execution-focused Associate to support a centralized web content authoring function within Chase Owned Channels. This role helps deliver high-quality, compliant, customer-first content by supporting request intake, drafting/editing, stakeholder reviews, web publishing coordination, and quality checks. You will work closely with partners across Marketing, Product, Technology, Legal, Controls, and Design to ensure web content is accurate, consistent, and ready for publishing on time.

Requirements

1–3+ years of experience (or equivalent internships/co-ops) in web/digital content authoring, editorial production, UX writing support, digital marketing content, or CMS-driven publishing.
Strong writing, editing, and proofreading skills with excellent attention to detail.
Ability to work in a structured production environment: managing multiple requests, meeting deadlines, and following approval and governance requirements.
Comfortable partnering cross-functionally; able to communicate status clearly and escalate risks early.
Familiarity with web content best practices (clear headings, scannable copy, links, consistency, reuse).
Experience with a CMS is helpful; Adobe Experience Manager (AEM) familiarity is a plus.

Nice To Haves

Interest in customer experience and writing for clarity, accessibility, and trust.
Basic understanding of compliance-minded publishing (working with required disclosures, adhering to approved language, documenting changes).

Responsibilities

Author and edit customer-facing web content — draft and revise page copy within established templates and guidelines; apply feedback from partners.
Coordinate reviews and approvals — route content through defined paths and ensure final copy matches what was approved.
Execute CMS publishing readiness — prepare content for publishing by ensuring correct structure, formatting, headings, links, and component-ready copy; partner with Technology/publishers as needed.
Perform web QA — validate accuracy, grammar, page rendering, links, disclosures, consistency, and basic accessibility hygiene (e.g., heading order, meaningful link text).
Maintain standards and documentation — follow editorial guidelines and contribute to playbooks (e.g., common page patterns, approved terminology, reusable snippets).
Support continuous improvement — identify recurring issues (rework drivers, bottlenecks, defects) and suggest improvements to increase speed, quality, and consistency across the web experience.