Associate, Volunteer Experience

LA28 • Los Angeles, CA

8d • Onsite

About The Position

The Associate, Volunteer Experience helps shape the volunteer experience for thousands of people supporting the 2028 Olympic and Paralympic Games, from pre-Games preparation through Games-time delivery. The role supports the end-to-end volunteer journey, with a focus on day-to-day operations at the Volunteer Experience Center (VXC), operational planning, and volunteer morale so volunteers feel prepared and valued.

This is primarily an operational role based at the Volunteer Experience Center in Lincoln Heights, Los Angeles. It is not a full-time office-based role. Work will primarily take place during evenings, weekends, and holidays, especially during peak operational and event periods. Office work may be required at LA28’s Downtown Los Angeles office during non-operational and non-event periods. The role may evolve and include operational responsibilities during the Olympic and Paralympic Games. LA28 does not provide relocation assistance.

Requirements

• Minimum 3 years of experience in volunteer programs, customer service, event operations, workforce operations, or a related field.
• Bachelor’s degree, or 3 years of equivalent experience in volunteer programs, event operations, or workforce operations.
• Strong written and verbal communication skills, with the ability to interact professionally and warmly with volunteers, partners, and stakeholders.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic, evolving environment.
• Experience using Microsoft Office and managing information in databases, CRM systems, or similar volunteer management tools.
• Ability to work onsite in Los Angeles, including at the Volunteer Experience Center and, as required during non-operational/non-event periods, at the Downtown Los Angeles office.
• Ability to work primarily evenings, weekends, and holidays, especially during peak operational and event periods.
• Ability to work efficiently in an open cubicle environment when in the office.

Nice To Haves

• Bilingual or multilingual language skills.
• Experience in an Olympic, Paralympic, sports, nonprofit, or hospitality environment.
• Experience supporting high-volume operations with large numbers of participants.

Responsibilities

• Facilitate day-to-day Volunteer Experience Center operations from pre-Games through Games-time, including logistics, schedules, and resources, to provide a welcoming and engaging experience for volunteer candidates.
• Coordinate the delivery of volunteer assessments, including in-person and virtual experiences, assist with related training activities, and deliver volunteer engagement activities.
• Oversee Volunteer Support Crew operations and engagement efforts, and support operational paid staff as needed.
• Support delivery of the volunteer reward and recognition program from pre-Games through Games-time to help keep volunteers motivated and engaged.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level