Volunteer Experience Supervisor

Houston Food Bank•Houston, TX

10h•$55,120 - $68,900•Onsite

About The Position

The Volunteer Experience Supervisor contributes to Houston Food Bank’s Volunteer Services Department by leading Volunteer Hosts who create safe, fun experiences for diverse volunteer groups, including groups of up to 1,000 people. The position requires reliable, punctual, on-site attendance and supports the Houston Food Bank’s mission and PACT values: Purpose, Accountability, Courage, and Transparency. The supervisor oversees volunteer project areas, staff and dedicated volunteers; coordinates shift assignments and schedules; monitors documentation, production metrics, safety, equipment, and supplies; and communicates project updates and survey feedback. The role collaborates with Volunteer Services staff, Facilities, and other HFB departments, and supports special projects and volunteer registrations. The position generally takes place in an enclosed office and warehouse facility, with occasional exposure to wet or humid conditions, food-related smells, outdoor weather, and loud noise. Minimal domestic travel, up to 10%, is required. The role may require flexibility to support operating hours, disasters, and community or company events.

Requirements

High school diploma from an accredited school or GED certificate.
At least 2 years of experience in an administrative support role.
At least 2 years of supervisory experience.
At least 2 years of customer service experience.
Proficient experience with Microsoft Office Suite.
Reliable transportation, a valid driver’s license, and insurance.
Ability to work with diverse populations, including the public.
Exceptional public speaking and presentation skills.
Ability to develop and lead direct reports and document coaching sessions and corrective actions professionally.
Ability to establish objectives and program goals that support strategic plans.
Ability to work independently, exercise sound judgment and critical analysis, and require minimal supervision.
Ability to manage time efficiently and shift task assignments quickly.
Strong accountability, follow-through, attention to detail, planning, problem resolution, delegation, and organizational skills.
Ability to process complex information, manage multiple tasks and competing demands, and collect and analyze data using basic arithmetic.
Clear, effective communication skills and ability to give instructions, objectives, and goals.
Ability to work in a fast-paced environment with exceptional interpersonal skills and a high-energy, can-do attitude.
Ability to maintain professional composure and use de-escalation techniques when needed.
Ability to work professionally and courteously across the organization and maintain confidentiality when handling employee- and volunteer-related matters.
Ability to apply common-sense understanding to detailed written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to meet physical requirements, including standing or remaining stationary for a significant part of the workday; moving around the office and facility; using hands, wrists, and fingers to grip, type, and write; frequently lifting 50 pounds; and hearing warehouse horns, warnings, and alerts.
Legally eligible to work in the United States.

Nice To Haves

Associate’s degree from an accredited college or university.
Volunteer management or volunteer experience.
Event coordination experience.
Project management experience.
Bilingual English/Spanish.

Responsibilities

Maintain reliable, consistent, punctual on-site attendance and participate in meetings and presentations.
Actively supervise Volunteer Hosts, spending approximately 75% of the time in project areas and conducting walkthroughs to ensure safe, engaging volunteer experiences.
Lead pre- and post-shift team huddles covering volunteer groups, products, inventory, assignments, and project instructions.
Oversee projects, lead volunteers, maintain clean and organized project areas, and fill in for Volunteer Hosts as needed.
Ensure Volunteer Hosts complete required project documentation on tablets and communicate relevant product, inventory, and warehouse updates.
Collect and share volunteer survey information weekly to plan project-area adjustments and improvements.
Work with the Volunteer Experience Coordinator to prepare next-day shift schedules and schedule staff and dedicated volunteers in advance where possible.
Schedule time for Volunteer Hosts to complete ongoing training and professional development.
Manage large and last-minute volunteer shifts, coordinating project staging, product and materials availability, and use of department resources.
Complete ongoing Supervisor Quality Check documentation while walking through project areas.
Approve and sign Volunteer Hosts’ project forms and ensure production metrics and required information are entered accurately into internal systems and spreadsheets.
Communicate and check in with the Volunteer Experience Manager regarding schedules, performance issues, corrective actions, timecards, PTO requests, one-on-ones, evaluations, and project matters.
Support and supervise dedicated volunteers on the experience team.
Ensure Volunteer Hosts conduct volunteer engagement activities and assist with or lead activities when needed.
Promote safety through appropriate equipment assignment, use, and maintenance; monitor equipment and supplies and report safety or malfunction issues to Facilities.
Maintain current knowledge of AIB reporting protocols and work with Facilities management to support compliance.
Attend and contribute to meetings required by the Volunteer Experience Manager or Director of Volunteer Services.
Coordinate with Volunteer Services Coordinators and managers on special project requests and volunteer group registration.
Manage two or more direct reports by setting expectations, providing guidance and oversight, developing employees, and handling people-management administration, including interviewing, assigning and directing work, and resolving problems.
Carry out responsibilities in accordance with Houston Food Bank policies.