Volunteer Experience Supervisor

Houston Food Bank•Houston, TX

1d•$55,120 - $68,900•Onsite

About The Position

Houston Food Bank is seeking a passionate individual to lead a fun team and interact with volunteers as a Volunteer Experience Supervisor. This role is critical in ensuring that individuals choose Houston Food Bank for their volunteer opportunities. The Volunteer Experience Supervisor will lead a team of Volunteer Hosts, creating a positive experience for diverse volunteer groups of all sizes, potentially up to 1,000 volunteers at a time. The role emphasizes adhering to PACT values: Purpose, Accountability, Courage, and Transparency.

Requirements

Associate's degree or equivalent from an accredited college or university (Bachelor's degree preferred).
Minimum of 2 years of supervisory experience.
Minimum of 2 years of customer service experience.
Proficient experience with Microsoft Office Suite.
Ability to work with a diverse population, including the public.
Exceptional public speaking and presentation skills.
Ability to develop and lead direct reports.
Ability to effectively document coaching sessions and corrective actions with clear, professional writing.
Ability to establish objectives and program goals that support strategic plans.
Ability to work and think independently and use sound judgment and critical analysis skills with minimum to no supervision.
Ability to utilize and manage time efficiently and quickly shift or change task assignments.
Strong accountability and follow-through on all assigned tasks.
Strong attention to detail with the ability to process complex information.
Strong planning and problem-resolution skills.
Strong ability to delegate tasks.
Ability to manage multiple tasks and demands from a variety of people and groups.
Ability to communicate clearly and effectively, and deliver clear instructions, objectives, and goals.
Ability to work in a fast-paced environment.
Exceptional interpersonal skills, as well as a high-energy, and can-do attitude.
Ability to maintain professional composure and apply de-escalation techniques when needed.
Strong organizational and critical analysis skills.
Ability to collect and analyze complex data and apply basic arithmetic.
Ability to work with all members across the organization in a professional and courteous manner.
Ability to maintain confidentiality when handling employee and volunteer-related issues.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must have reliable transportation, a valid driver’s license, and insurance.

Nice To Haves

Volunteer management or volunteer experience.
Event coordination experience.
Project management experience.

Responsibilities

Provide active supervision of Volunteer Hosts by being present in project areas 75% of the time, conducting thorough walkthroughs to ensure fun and safe experiences for volunteers.
Conduct team huddle meetings before and after each volunteer shift to convey updates on volunteer groups, product, inventory, and assignments, including a brief walkthrough of each assignment.
Oversee projects, lead volunteers, ensure project areas are clean and organized, and fill in for Volunteer Hosts as needed.
Ensure all required documentation for each project is completed on tablets by Volunteer Hosts and communicate pertinent information regarding product, inventory, and warehouse updates during each shift.
Gather and relay Volunteer Survey Data weekly, sharing it during team huddles to address and plan project area adjustments and improvements.
Collaborate with the Volunteer Experience Coordinator to plan and create next-day Volunteer Shift Schedules and pre-schedule shift assignments for staff and dedicated volunteers.
Schedule dedicated time for Volunteer Hosts to complete ongoing training and professional development opportunities.
Manage large and/or last-minute volunteer shifts, working with team members to pre-stage project areas, confirm product availability and materials, and utilize internal resources to ensure smooth project execution.
Complete daily, ongoing, and thorough Supervisor Quality Check documentation while walking through project areas.
Approve and sign off on all Volunteer Hosts’ forms for each project area, ensuring metrics and production information are properly reported into internal data management systems and tracking spreadsheets.
Facilitate ongoing communication and check-ins with the Volunteer Experience Manager regarding shift schedules, performance issues, corrective actions, timecards, PTO requests, 1:1s, performance evaluations, and other project-related matters.
Provide supervision support to dedicated volunteers on the experience team.
Ensure Volunteer Hosts conduct volunteer engagement activities and assist or run activities when needed.
Promote the safety of all project areas through proper equipment assignment, use, and maintenance.
Monitor equipment and supplies, and accurately report safety and malfunction requests to Facilities.
Maintain up-to-date knowledge of AIB reporting protocols and partner with Facilities management.
Attend, participate, and contribute to all scheduled meetings as required.
Coordinate and collaborate with Volunteer Services Coordinators and managers for special project requests and volunteer group registration.