Associate Voice Engineer
About The Position
Manage, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments. Provide end user support and work requests and tickets Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services. Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites. Monitor services and align settings and controls such as QoS to optimize performance of voice traffic, codecs, and real-time media flows. Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners. Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned). Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.
Requirements
- Hands-on experience with Voice services and support at an enterprise level
- 2-3 years in voice system support
- Troubleshooting across Voice, L2/L3 networking, and Wi-Fi RF basics
- Experience with Corporate WAN services
- Experience with vendor/carrier circuit delivery and troubleshooting
- Documentation discipline (standards, diagrams, runbooks)
Nice To Haves
- Bachelor’s degree preferred (or equivalent experience)
- Microsoft teams or Cisco Voice certifications or equivalent preferred
- ITIL change practices familiarity preferred
Responsibilities
- Manage, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments.
- Provide end user support and work requests and tickets
- Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.
- Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.
- Monitor services and align settings and controls such as QoS to optimize performance of voice traffic, codecs, and real-time media flows.
- Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners.
- Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).
- Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.
Benefits
- Choice of medical plans with prescription coverage
- Employer HSA contribution
- Dental & Vision Insurance
- Paid Parental Leave
- Short & Long-Term Disability
- Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
- 401K with generous Company match & contribution
- Accrued Paid Time Off
- 12 Paid Holidays + 1 Floating Holiday
- Robust employee wellness program
- Tuition assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
