Associate vCISO

Oxen Technology•Ames, IA

1d•$65,000 - $80,000•Hybrid

About The Position

OXEN Technology is hiring an enthusiastic, motivated, and customer-focused Associate Virtual Chief Information Security Officer to combine cybersecurity, business strategy, and relationship management in support of clients. The role works alongside experienced OXEN vCISOs and engages directly with business leaders to help organizations understand cybersecurity risks, implement practical solutions, and make informed decisions about protecting their businesses. The Associate vCISO supports cybersecurity assessments, strategic planning, governance, compliance, incident preparedness, and security improvement initiatives. The position also serves as the primary point of contact for assigned account-management clients, building relationships with executives and stakeholders and coordinating with OXEN cybersecurity, technical, support, and sales teams. The role manages client engagement activities, documentation, commitments, and milestones, while communicating proactively and delivering responsive service. The position is full-time and based at an assigned OXEN Technology office, with hybrid or work-from-home eligibility. On-call work may be possible in the event of a client outage or breach, and occasional client visits may be required. A valid driver's license is required.

Requirements

Genuine passion for helping customers succeed.
Confident, professional communication with technical and nontechnical audiences.
Ability to build trusted, long-term business relationships.
Understanding of cybersecurity fundamentals and the importance of protecting business information.
Ability to explain complex technology concepts in clear, practical terms.
Organized and detail-oriented, with the ability to manage competing priorities.
Ownership of responsibilities and consistent follow-through.
Sound judgment, initiative, and a solutions-focused approach to challenges.
Ability to work effectively as part of a collaborative team.
Integrity, accountability, and commitment to exceptional customer service.
A valid driver's license.
A bachelor's degree in Cybersecurity, Information Technology, Business, Risk Management, Communications, or a related field is preferred; equivalent practical experience will also be considered.

Nice To Haves

Experience in cybersecurity, information technology, account management, customer success, or technology consulting.
Experience with cybersecurity risk assessments, governance, compliance, or security policy development.
Familiarity with security frameworks such as NIST, CIS Controls, or ISO 27001.
Experience with Managed Service Providers (MSPs), cybersecurity consulting firms, or technology services organizations.
Experience in client relationship management, business reviews, and service coordination.
Experience with CRM, ticketing, professional services automation, or account-management systems.
Certifications such as CompTIA Security+, CISSP, or relevant customer success credentials.

Responsibilities

Work alongside experienced OXEN vCISOs to help businesses understand cybersecurity risks and implement practical solutions.
Support cybersecurity risk assessments, security reviews, and strategic planning.
Assist in developing cybersecurity roadmaps, policies, and risk management programs.
Help clients navigate cybersecurity governance, compliance requirements, and industry standards.
Review security findings, identify improvement opportunities, and track corrective actions.
Support incident response planning, business continuity initiatives, and cybersecurity preparedness.
Prepare clear, actionable reports that translate technical findings into business recommendations.
Serve as the primary point of contact for assigned account-management clients.
Develop relationships with business owners, executives, and key stakeholders.
Understand client business objectives, challenges, and technology priorities.
Lead client meetings, business reviews, and ongoing service discussions.
Coordinate with OXEN cybersecurity, technical, support, and sales teams to ensure service delivery.
Identify client concerns, recommend practical improvements, and coordinate solutions.
Recognize opportunities to introduce additional OXEN services that support client business needs.
Manage multiple client priorities while maintaining responsiveness.
Coordinate client onboarding, service transitions, and ongoing engagement activities.
Maintain accurate client documentation, reports, and action plans.
Track cybersecurity initiatives, service commitments, and project milestones.
Communicate proactively with clients and internal teams.
Help ensure every client receives appropriate attention, expertise, and support.