Associate vCISO
About The Position
OXEN Technology is hiring a customer-focused Associate Virtual Chief Information Security Officer (Associate vCISO) to combine cybersecurity knowledge, business strategy, and relationship management in support of client organizations. The role works alongside experienced OXEN vCISOs to help businesses understand cybersecurity risks, implement practical solutions, and make informed decisions about protecting their organizations. The Associate vCISO supports cybersecurity assessments, strategic planning, governance, compliance, risk management, incident preparedness, and related initiatives. The position also serves as the primary point of contact for assigned account-management clients, builds relationships with business leaders and stakeholders, leads client meetings and reviews, and coordinates with OXEN teams to deliver services. The role manages client priorities and engagement activities, maintains documentation, tracks initiatives and commitments, and communicates proactively with clients and internal teams. This is a full-time, office-based position at an assigned OXEN Technology office, with hybrid or work-from-home eligibility. On-call availability may be needed in the event of a client outage or breach, and occasional client visits may be required. A valid driver's license is required.
Requirements
- Communicate confidently and professionally with technical and nontechnical audiences.
- Enjoy building trusted, long-term business relationships.
- Understand cybersecurity fundamentals and the importance of protecting business information.
- Explain complex technology concepts in clear, practical terms.
- Be organized and detail-oriented, and manage competing priorities.
- Take ownership of responsibilities and consistently follow through.
- Use sound judgment and initiative, with a solutions-focused approach.
- Work effectively as part of a collaborative team.
- Value integrity, accountability, and exceptional customer service.
- A valid driver's license is required.
Nice To Haves
- Experience in cybersecurity, information technology, account management, customer success, or technology consulting.
- Experience with cybersecurity risk assessments, governance, compliance, or security policy development.
- Familiarity with NIST, CIS Controls, or ISO 27001 security frameworks.
- Experience with Managed Service Providers (MSPs), cybersecurity consulting firms, or technology services organizations.
- Experience with client relationship management, business reviews, and service coordination.
- Experience with CRM, ticketing, professional services automation, or account-management systems.
- A bachelor's degree in Cybersecurity, Information Technology, Business, Risk Management, Communications, or a related field; equivalent practical experience will also be considered.
- Certifications such as CompTIA Security+, CISSP, or relevant customer success credentials.
Responsibilities
- Work alongside experienced OXEN vCISOs to help businesses understand cybersecurity risks and implement practical solutions.
- Support cybersecurity risk assessments, security reviews, and strategic planning.
- Assist in developing cybersecurity roadmaps, policies, and risk management programs.
- Help clients navigate cybersecurity governance, compliance requirements, and industry standards.
- Review security findings, identify improvement opportunities, and track corrective actions.
- Support incident response planning, business continuity initiatives, and cybersecurity preparedness.
- Prepare clear, actionable reports that translate technical findings into business recommendations.
- Serve as the primary point of contact for assigned account-management clients.
- Develop relationships with business owners, executives, and key stakeholders.
- Understand client business objectives, challenges, and technology priorities.
- Lead client meetings, business reviews, and ongoing service discussions.
- Coordinate with OXEN's cybersecurity, technical, support, and sales teams to ensure service delivery.
- Identify client concerns, recommend practical improvements, and coordinate solutions.
- Recognize opportunities to introduce additional OXEN services that support client business needs.
- Manage multiple client priorities while maintaining responsiveness.
- Coordinate client onboarding, service transitions, and ongoing engagement activities.
- Maintain accurate client documentation, reports, and action plans.
- Track cybersecurity initiatives, service commitments, and project milestones.
- Communicate proactively with clients and internal teams.
- Help ensure every client receives appropriate attention, expertise, and support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
