Associate vCISO
About The Position
OXEN Technology is hiring an enthusiastic, motivated, and customer-focused Associate Virtual Chief Information Security Officer (Associate vCISO). The role combines cybersecurity, business strategy, and relationship management, working alongside experienced OXEN vCISOs and engaging directly with clients and business leaders. The Associate vCISO helps clients understand cybersecurity risks, implement practical solutions, make informed security decisions, and receive responsive service. The position also serves as the primary point of contact for assigned account-management clients and coordinates with OXEN cybersecurity, technical, support, and sales teams. The position is full-time and based at an assigned OXEN Technology office, with hybrid/work-from-home eligibility. Occasional client visits may be required, and on-call work is possible in the event of a client outage or breach. A valid driver's license is required.
Requirements
- Genuine passion for helping customers succeed.
- Confident, professional communication with technical and nontechnical audiences.
- Ability to build trusted, long-term business relationships.
- Understanding of cybersecurity fundamentals and the importance of protecting business information.
- Ability to explain complex technology concepts in clear, practical terms.
- Organized and detail-oriented, with the ability to manage competing priorities.
- Ownership of responsibilities and consistent follow-through.
- Sound judgment, initiative, and a solutions-focused mindset.
- Ability to work effectively as part of a collaborative team.
- Integrity, accountability, and commitment to exceptional customer service.
- Valid driver's license.
- A bachelor's degree in Cybersecurity, Information Technology, Business, Risk Management, Communications, or a related field is preferred; equivalent practical experience will also be considered.
Nice To Haves
- Experience in cybersecurity, information technology, account management, customer success, or technology consulting.
- Experience with cybersecurity risk assessments, governance, compliance, or security policy development.
- Familiarity with security frameworks such as NIST, CIS Controls, or ISO 27001.
- Experience with Managed Service Providers (MSPs), cybersecurity consulting firms, or technology services organizations.
- Experience in client relationship management, business reviews, and service coordination.
- Experience with CRM, ticketing, professional services automation, or account-management systems.
- Certifications such as CompTIA Security+, CISSP, or relevant customer success credentials.
Responsibilities
- Support cybersecurity risk assessments, security reviews, and strategic planning.
- Assist in developing cybersecurity roadmaps, policies, and risk management programs.
- Help clients navigate cybersecurity governance, compliance requirements, and industry standards.
- Review security findings, identify improvement opportunities, and track corrective actions.
- Support incident response planning, business continuity initiatives, and cybersecurity preparedness.
- Prepare clear, actionable reports that translate technical findings into business recommendations.
- Serve as the primary point of contact for assigned account-management clients.
- Develop relationships with business owners, executives, and key stakeholders, and understand their business objectives, challenges, and technology priorities.
- Lead client meetings, business reviews, and ongoing service discussions.
- Coordinate with OXEN cybersecurity, technical, support, and sales teams to ensure service delivery.
- Identify client concerns, recommend practical improvements, and coordinate solutions.
- Recognize opportunities to introduce additional OXEN services that support client needs.
- Manage multiple client priorities while maintaining responsiveness.
- Coordinate client onboarding, service transitions, and ongoing engagement activities.
- Maintain accurate client documentation, reports, and action plans.
- Track cybersecurity initiatives, service commitments, and project milestones.
- Communicate proactively with clients and internal teams.
- Provide on-call support when needed in the event of a client outage or breach.
- Make occasional client visits as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
