Associate Vice President, Technology Product Management

CVS Health•Boston, MA

11d•$185,400 - $375,950

About The Position

CVS Health is recruiting an Associate Vice President of Technology Product Management to join the Digital, Data, Analytics and Technology (DDAT) team and support the Pharmacy Services DDAT Product team. DDAT works to accelerate business growth, improve customer experiences, and enable operational efficiencies as CVS Health advances its digital-first, technology-forward, and data-driven transformation. Reporting to the VP, Client and Member Experience and Operations, this role leads product management professionals and advances the product management practice. The AVP shapes the strategic direction and execution of a technology product portfolio spanning multiple product lines, defining desirable, viable, feasible, and sustainable technology solutions that meet customer needs and business objectives. The role partners with senior business leaders, technology and analytics partners, and other stakeholders to support strategic alignment and a collaborative, customer-centric culture. The role oversees product vision, strategy, roadmaps, investment priorities, product performance, and launches. It facilitates product leadership across functions, develops product operations practices, and builds and coaches a high-performing team. Travel is 10%.

Requirements

At least 15 years of experience in product management, business analysis, project management, consulting, IT, or a related field.
At least 15 years of experience in software product management, with demonstrated success building large-scale consumer-facing or B2B products.
Experience managing large product management teams.
Experience in the healthcare industry.
Experience with software development in an agile environment.
Ability to navigate complex, multi-stakeholder client environments and drive cross-functional teams to alignment amid ambiguity.
Strong negotiation, organizational, management, analytical, and people skills.
Data-driven decision-making and quantitative analysis skills.
Advanced communication skills and ability to influence stakeholders across all levels.
Conflict-resolution skills, including mediating disputes and fostering a safe and inclusive environment.
Strong critical-thinking and balanced decision-making skills, considering broader business impacts.
Fact-based, innovative problem-solving skills, including proactively identifying issues, evaluating alternatives, and making sound management decisions.
Ability to establish and maintain relationships with senior management, business units, and external advisors and constituents.
Passion for and deep knowledge of the digital healthcare ecosystem and how innovation can increase engagement, improve health or colleague productivity, and support financial objectives.
Ability to make technical information understandable to a general audience and support ideas with robust business cases.
Strategy-development experience, structured and logical thinking, ability to organize problem analysis and form hypotheses, and strong attention to detail.
Strong work ethic, self-starter mindset, and ability to be highly productive in a dynamic, collaborative environment.
High energy and comfort handling multifaceted projects alongside day-to-day activities.
Exceptional ability to build digital teams and develop direct, indirect, and non-report talent.

Nice To Haves

Previous experience in agile product development.

Responsibilities

Ensure Caremark technology product portfolios have clear visions, strategies, and roadmaps aligned with business objectives.
Make investment-priority decisions and develop business cases with business, value pool, and finance partners.
Align roadmaps, backlogs, capacity, timelines, and commitments across product areas.
Set and manage product line and portfolio objectives and key results (OKRs) aligned with business objectives.
Ensure product teams use OKRs, key performance indicators (KPIs), and other data to assess and act on product health and performance.
Oversee product launches, including beta testing, user feedback collection, and product documentation; remain accountable for successful launches.
Facilitate cross-functional product leadership at the product line level, including strong partnership with the business GM.
Ensure business strategies and targeted outcomes are understood and communicated to product teams.
Partner with business and customer insight teams to understand market trends, competitive landscapes, and customer needs.
Be accountable for technology product teams’ delivery and final output to stakeholders.
Advance product management practices across the organization.
Oversee maturation of the product operations framework and align internal technology and business stakeholders on product operations best practices.
Develop, mentor, and coach team members to strengthen skills and support career growth.
Build a high-performing team through performance evaluations, feedback, and identification of competency-development and career-growth opportunities.
Champion product and agile mindsets and values.
Create a customer-centric culture in which teams understand product performance, improvement opportunities, and the north star vision, and monitor product-health metrics and communicate updates.