Associate Vice President - Strategic Accounts & Client Success - Remote

The Cigna Group • Remote,

3d • $144,200 - $240,400 • Remote

About The Position

CarepathRx is seeking an experienced ambulatory infusion leader to oversee the health and growth of a portfolio of strategic health system accounts and lead a multidisciplinary client success team. The role connects health system executive leadership with internal operations, aligning partner goals with CarepathRx capabilities and advising clients on ambulatory and home infusion programs to improve patient outcomes and financial performance.

The position consults with clients to design, implement, and optimize infusion programs; provides expertise in home and ambulatory infusion, specialty pharmacy integration, supply chain, cleanroom and compounding operations, and revenue cycle management; and oversees complex engagements and project delivery. It also contributes to CarepathRx strategy and practice standards through development of policies, procedures, reporting models, and implementation playbooks. The role includes on-site and remote support and travel as needed, up to 25%. Remote work requires cable broadband or fiber-optic internet with speeds of at least 10 Mbps download and 5 Mbps upload.

Requirements

• High school diploma or GED required.
• At least 10 years of progressive healthcare experience, with substantial experience in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services.
• At least 5 years of leadership experience involving teams, strategic initiatives, or enterprise-level client relationships.
• Demonstrated expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth.
• Experience managing large, complex health system or strategic client relationships and partnering with executive-level stakeholders.
• Strong understanding of the clinical, operational, and financial drivers of infusion services.
• Ability to identify business opportunities and translate strategy into measurable operational and financial results.
• Experience leading complex cross-functional initiatives involving operations, clinical teams, finance, technology, and client leadership.
• Strong executive presence and excellent communication, presentation, negotiation, and relationship-management skills.
• Ability to analyze performance data, identify trends and operational gaps, and develop actionable recommendations.
• Ability to navigate complex client environments, influence without direct authority, and balance multiple strategic priorities.
• Experience developing and mentoring high-performing teams.
• Ability to travel as needed, up to 25%.
• For occasional or permanent work from home, cable broadband or fiber-optic internet service with at least 10 Mbps download and 5 Mbps upload is required.

Nice To Haves

• Master’s degree in Business Administration, Healthcare Administration, Pharmacy, or a related field.

Responsibilities

• Oversee a portfolio of enterprise-level health system accounts and establish structured tracking and review frameworks to monitor account health, growth, and alignment with clients’ strategic goals.
• Direct, mentor, and align a multidisciplinary client success team, ensuring it has strategic direction, operational tools, and technical access to deliver for clients.
• Serve as the primary executive-level liaison between client leadership and internal operations to support the launch, expansion, and retention of ambulatory and home infusion businesses.
• Consult with clients to design, implement, and optimize ambulatory infusion programs by assessing workflows, identifying bottlenecks, and implementing scalable solutions.
• Provide subject matter expertise in home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, infusion supply chain, cleanroom and compounding operations, and infusion revenue cycle management.
• Provide on-site and remote support for complex infusion engagements and oversee project delivery, planning, resource allocation, and achievement of objectives.
• Troubleshoot clinical and operational challenges and develop strategies that align client business goals with operational realities and regulatory compliance.
• Participate in client executive engagements and help develop internal strategy and infusion consulting capabilities, including policies, procedures, reporting models, and implementation playbooks.
• Analyze performance data, identify trends and operational gaps, and develop actionable recommendations.
• Travel as needed to support health system partners and business priorities, up to 25%.

Benefits

• Medical, vision, and dental benefits beginning on the first day of employment.
• Well-being and behavioral health programs.
• 401(k).
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.
• Leaves of absence.
• Anticipated eligibility to participate in an annual bonus and long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED