Associate Vice President - Strategic Accounts & Client Success - Remote

Cigna Healthcare•Missouri Work at Home, MO

3d•$144,200 - $240,400•Remote

About The Position

CarepathRx is seeking a seasoned ambulatory infusion expert to lead across internal operations, the client success team, and partner organizations. The role connects health system executive leadership with operational execution and owns the overall health and growth of a portfolio of strategic accounts. The Associate Vice President establishes structured account review frameworks and aligns partner goals with internal capabilities. As leader of a multidisciplinary client success team, this role guides staff in diagnosing complex challenges, educating health system leaders about ambulatory and home infusion, and advising on ways to improve patient outcomes and sustainable financial performance. The role also contributes to CarepathRx’s future strategy by applying subject matter expertise to advance organizational capabilities, drive innovation, and shape the long-term strategic vision for the company and its enterprise partners. It oversees enterprise health system accounts, leads client success staff, serves as the executive liaison to clients, and consults on the design, implementation, and optimization of ambulatory infusion programs. The position provides expertise in home infusion therapy, specialty pharmacy integration, infusion supply chains, cleanroom and compounding operations, and infusion revenue cycle management. It supports complex engagements both onsite and remotely, oversees project delivery, troubleshoots clinical and operational challenges, and helps develop internal standards, reporting models, policies, procedures, and implementation playbooks. The position is remote and may require travel of up to 25% to support health system partners and business priorities. Occasional or permanent home work requires cable broadband or fiber-optic internet with at least 10 Mbps download and 5 Mbps upload. The anticipated annual salary range is $144,200–$240,400, depending on relevant factors including experience and geographic location. The role is also anticipated to be eligible for an annual bonus and long-term incentive plan.

Requirements

High school diploma or GED required.
At least 10 years of progressive healthcare experience, with substantial experience in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services.
At least 5 years of leadership experience, including responsibility for teams, strategic initiatives, or enterprise-level client relationships.
Demonstrated expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth.
Experience managing large, complex health system or strategic client relationships and partnering with executive-level stakeholders.
Strong understanding of the clinical, operational, and financial drivers of infusion services.
Ability to identify business opportunities and translate strategy into measurable operational and financial results.
Experience leading complex cross-functional initiatives involving operations, clinical teams, finance, technology, and client leadership.
Strong executive presence and excellent communication, presentation, negotiation, and relationship-management skills.
Ability to analyze performance data, identify trends and operational gaps, and develop actionable recommendations.
Ability to navigate complex client environments, influence without direct authority, and balance multiple strategic priorities.
Experience developing and mentoring high-performing teams.
Ability to travel as needed, up to 25%.
For occasional or permanent home work, an internet connection from a cable broadband or fiber-optic provider with at least 10 Mbps download and 5 Mbps upload is required.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, Pharmacy, or a related field.

Responsibilities

Oversee a portfolio of enterprise-level health system accounts and establish structured tracking and regular review frameworks to monitor account health, growth, and alignment with clients’ long-term strategic goals.
Direct, mentor, and align a multidisciplinary client success team, ensuring staff have the strategic direction, operational tools, and technical access needed to deliver for clients.
Serve as the primary executive-level liaison between client leadership and internal operations, building partnerships that support the launch, expansion, and retention of ambulatory and home infusion businesses.
Consult with clients to design, implement, and optimize ambulatory infusion programs; assess workflows, identify bottlenecks, and implement scalable solutions.
Provide subject matter expertise in home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, infusion supply chain, cleanroom and compounding operations, and infusion revenue cycle management.
Provide onsite and remote support for complex infusion engagements and oversee project delivery, planning, resource allocation, and timely achievement of objectives.
Troubleshoot clinical and operational challenges, develop alternatives, and align client business goals with operational realities and regulatory compliance.
Participate in developing internal strategy and key client executive engagements.
Improve CarepathRx’s infusion consulting capabilities by developing standard policies, procedures, organizational reporting models, and implementation playbooks.
Travel as needed, up to 25%, to support health system partners and business priorities.